shu uemura operates at ION Orchard B2-37 (2 Orchard Turn), showcasing the Japanese cosmetics brand's expertise in Asian beauty through makeup and skincare products infused with legendary Japanese makeup artist Shu Uemura's professional techniques. Founded by Mr. Shu Uemura, who began his career as a makeup artist for Hollywood films before opening his first Tokyo store in 1983, the brand delivers professional-level products and consultation services within a Tokyo makeup atelier concept environment.
The flagship boutique presents the essence of Tokyo makeup atelier aesthetics where artistry meets edgy chic trends, displaying products for skincare, makeup, and beauty accessories crafted using potent botanicals and innovative formulations. Professional makeup artist-level tools, accessories, and consultation services support customers seeking to replicate professional techniques in home applications, demonstrating shu uemura's commitment to accessible artistry.
The ION location offers an additional 10 bonus points with the return of empty, clean full-sized cleansing oil bottles, encouraging product recycling through customer participation. The flagship serves as one of six shu uemura Singapore locations, positioning the Japanese beauty brand within ION Orchard's cosmetics corridor alongside other Asian and international beauty houses serving customers seeking makeup artistry expertise translated into retail products and personalized consultation services.
6509 8931
Level B2, Unit Number #37
Operating Hours
Open Now
Closes in 1h 30m
Monday
10 am–10 pm
Tuesday
10 am–10 pm
Wednesday
(Today)
10 am–10 pm
Thursday
10 am–10 pm
Friday
10 am–10 pm
Saturday
10 am–10 pm
Sunday
10 am–10 pm
Menu information is not available at this time.
Photo Gallery
The Shu Uemura shop front features a large display with a model and makeup products.
A well-lit Shu Uemura cosmetics store with makeup displays and a large advertisement.
Interior view of a Shu Uemura cosmetics store with product displays and advertising.
A display of Shu Uemura skincare products, including cleansing oils and serums, with a shopping bag in the foreground.
A person's wrist wearing a smartwatch in front of a Shu Uemura store.
A collection of Shu Uemura beauty products, including makeup, skincare, and accessories, laid out on a surface.
Shu Uemura makeup store interior with displays of products and digital screens.
The Shu Uemura shop front features bold lip graphics and displays of lipstick products.
The Shu Uemura shop front displays makeup products and a large advertisement featuring a model.
A collection of Shu Uemura makeup products and applicators laid out on a black surface.
The Shu Uemura shop front with neon signs and makeup displays, featuring models and lipstick.
The Shu Uemura makeup store features a modern interior with product displays and digital screens.
Shu Uemura has always been my go-to brand for cleansing oil. I usually receive excellent service from stores, but this particular branch in Ion Orchard was disappointing. I was told that if I buy two of the smaller bottles of cleansing oil, I would get the second bottle at 50 percent off. It was a good deal so I proceeded with the purchase.
After paying, however, another sales associate called my attention and informed me that I was misinformed about the promo—the discount only applied to the bigger bottles. I had to give them my credit card again in order for them to fix their error. In exchange for the trouble, they gave me a few samples, but I was already disappointed and it was a waste of time.
SS K
Unfriendly staff .who do not assist customers when we walk in.Pls be more helpful for customers who are interested in your products.
Management pls note first impression lasts and your outlet needs to improve in service
eva
Customer service at this company is very poor to unacceptable. I wrote a feedback to complain about the lousy service I received from the store at ion. Nobody replied.
The beauty advisor’s service for ion branch are horrible, unhelpful and rude. They don’t seem to care much about their customers. Always standing around chit chatting. Pretending to be busy multiple times, to make booking for eyebrows trimming hard! End up wasting the whole package cos it got expired! Asked if it’s possible to extend the package cos I’m pregnant. Their reply was NO and walked away before I could say anything.
N A
One of the 3 SA don’t even acknowledge my presence when I walked into the store. I can see and understand she’s attending to another customer but the least is to nod or look my way to give some form of acknowledgment would suffice. Instead of pretending not to see me at all. Won’t patronise this outlet again since can’t even show basic customer service
Charlotte Lee
Booked an eyebrow styling session at 10am on 9 Feb at Ion branch. Shop opened more than 5 mins late. I stood outside to wait. The so called advisor was cold and insensitive. Plucking was very rough and the pressure she applied was unnecessary strong causing me slight pain. I am not satisfied with the eventual shape. Although the session is supposed to be 45 mins, mine ended at 1020 am. When I told her that I have already buy all the products I want from Japan, she was taken aback. Does her training train her to judge customers by their dressing? Her service and attitude bring shame to the brand and the advisors in Japan.
Positive Reviews
Cynthia Tan
I was served by Michelle Moy who was very helpful and professional. She was also very patient in answering my queries and advising me on what products suit me better. It was such a wonderful experience.
Kristen Png
Today I had my one-to-one 3D styling atelier with Yee Ling. She is very friendly, patient, encouraging and professional, she gave a lot of helpful pointers for a makeup newbie like me. The makeup that she taught me looks natural and perfect for every day wear, it makes my eyes look less tired (which was something I am very insecure of). No hard selling of products as well, she just recommended me to get some products to practise at home.
Thank you to Yee Ling! I appreciate her service and friendliness.
Thank you for making me feel pretty again.
IXK
I’d like to express my heartfelt appreciation for Vannie Lee, the sales assistant at Shu Uemura, Ion Orchard. Despite knowing I was there simply to request samples, she went above and beyond with her service. Vannie was incredibly kind, patient, and professional—taking the time to explain the products thoroughly without any hint of hesitation or judgment. Her warm and welcoming attitude left a lasting impression and made my visit truly pleasant. It’s rare to encounter such genuine customer care, and I feel she truly deserves recognition.
Eunice Chia
Had the 1-to-1 Lunar makeup class with Yoke Hwei! Very friendly teacher and very patient with me. I didn't draw well 😂 she helped me cover up my "mess" before I leave 🥹 …
Qiao Hui Angeline Yu
Dear Shu Uemura Team,
I wanted to take a moment to express my sincere gratitude for the exceptional service I received from your brand ambassador, Vanniee Lee, during my recent visit to the ION Orchard Boutique on May 7, 2024.
Vanniee's professionalism, friendliness, and patience were truly remarkable. Not only did she possess an in-depth knowledge of the cosmetics I inquired about, but she also went above and beyond to ensure I had a wonderful experience. As it was my birthday month, Vanniee treated me to a delightful makeover, making the occasion even more special.
Her dedication to providing top-notch service is evident, and I left the store feeling not only satisfied with my purchases but also grateful for the personalized attention she provided.
I want to extend my heartfelt thanks to Vanniee for her outstanding work and to your team for employing individuals who embody such dedication and passion for your brand. I will undoubtedly be returning to Shu Uemura Boutique ION Orchard for future makeup needs and will be recommending Vanniee's services to friends and family.
Thank you once again for a memorable experience.
Warm regards,
Angeline Yu
