Reviews for Shoe Mo Mandarin Gallery - Shoe Sneaker Cleaning Services
Arsianne Sanjaya
1
Honestly, terrible service from start to end. I'm questioning how legitimate the other reviews are. I'm an actual consumer and person should you doubt my review. Just my advice: take your business elsewhere to refrain from emotional distress.
I had dropped of my doc martens for deep cleaning. They said it would usually take 3 days, but due to high volume they needed 1 week. However, after 1 week I had heard nothing from them. The website Shoemo provided to check the progress of my shoe is basically useless as they only had 3 status (see picture) i.e. it was "In Process" for 2 weeks... I had to call them at 1.5 week before they promised to get it ready by end of week. Not having any choice, I waited.
Come Sunday (pick up day), I came around 2.30 pm and saw the store light shut off + door locked with no sign notifying they were out for lunch. I only found out they were out for lunch by sending a message on Instagram... Yes, Instagram. Because I called all the phone numbers and voila, no one picked up - why am I surprised. I waited for 30 mins eventually.
When the staff finally passes me my docs... I found that they totally scrubbed off the top bit to smithereens (see picture). The inside of my top bit was peeling when I dropped it off. But rather than attempt to preserve, they peeled the exterior right off too.
As completion was late and I'm flying off to the UK tomorrow I honestly don't have time nor the energy to get a new pair of shoes. If I knew this was what was gonna happen I would've honestly gone ahead to buy a new pair of shoes as opposed to spend $40 to piss myself off.
Kyungwon Park
1
The way they run the business is NOT professional AT ALL.
I got my shoes cleaned and needed to pick them up, but last week they closed the shop the whole week without any notice through email or whatsapp.
They just updated their business hours on Google
When I visited there, the shop was closed.
Okay fine, maybe I should have double checked Google before collecting my shoes.
What's worse was this.
Today, which is Monday, I checked their opening hours on Google before I go and it says the shop is opened from 12 to 18 so I went there before 12 and waited for more than 30 minutes.
As you can see the photos, the shop was not opened.
I whatsapped the CS and got no reply until now
So I had to go back home again
When can I collect my shoes?
Elaine Yan
5
I’m happy that the stain on my sneakers removed. Amazing service and friendly staff.
Ai Ying Ong
3
Update: Thank you Jack, Co-founder of Shoe Mo. Appreciate your prompt action after seeing my review. Thank you for going all the way out to liaise with your staff here in Sg to resolve the issue. Applause to your great effort. Hope that the team in Marina Square will review their service and strive for the company.
---------------------------------------------------------------------Visited Marina Square outlet. Firstly, the service is bad. Upon arrival, I have informed about my intention to pick up the shoes. However the staff replied saying "can you wait, I need your order number". As requested, I read out the number for him and he stopped me and said "wait (again!)". Hence, I waited while he placed the shoes on the desk and continued with his tablet. After waiting for quite some time, as there is no response for him, I removed my earpiece and looked at him. After a few seconds, he finally raised his head and told me that is it. I repeated if it means I can grab and go. He replied yes. Just to recap, the shoes were just there and he didn't ask me to check or offer to help to place into the shoe bag, which he just left on the table with the shoes.
Secondly, the shoes has went for deep cleaning. However, after I stepped out of the shop to check. The laces and soles are not cleaned properly. Laces are still as black and soles are still with sands.
The customer service and cleaning service were a total disappointment. Bad customer service that spoilt the day, followed by, a wasted trip. As the shoes has to be cleaned again and can only be picked up the next day.
Hope that it will really be ready when I pick up tomorrow.
PS: If you think that is bad enough, prior to sending the shoes over for cleaning, I have even WhatsApp their number to make appointment for the cleaning. Specifically asked if 2plus would be good, and they replied yes. But upon arrival at 2.20plus, the shop was locked and staff was out for an hr of break. I have no choice but to wait for an hr till they come back. Should have take it that it is a bad sign.
Wayne Lee
1
Sent in my suede NB 990s to rid of dirt stains and water marks but shoes came back with the stains looking even more obvious and darker. Very disappointing and now left with uglier looking pair of sneakers. Wasn’t expecting perfect results, but not expecting to get back a pair of shoes in worst condition.