Shoe Mo at Mandarin Gallery specializes in professional shoe and sneaker cleaning services that restore beloved footwear to pristine condition using expert techniques and specialized products. This dedicated service addresses a growing need among sneaker collectors and fashion enthusiasts who invest significantly in premium footwear and want to maintain their collection's appearance and value. The service handles various materials including leather, suede, nubuck, canvas, mesh, and synthetic fabrics, applying appropriate cleaning methods for each material type to ensure effective cleaning without damage. Beyond basic cleaning, services typically include deep cleaning that removes embedded dirt, stain removal for specific spots and marks, deodorization to eliminate odors, conditioning for leather items, and protective treatments that help prevent future staining. Sneaker restoration services can address yellowing soles, color restoration, and even minor repairs, extending the life of expensive footwear. The professional approach delivers results far superior to home cleaning attempts, using industrial-grade solutions and equipment unavailable to consumers. The convenience of drop-off service means customers can leave their shoes while shopping, returning later to collect refreshed footwear. For serious sneaker collectors with rare or limited-edition pieces, professional cleaning maintains resale value while ensuring shoes remain wearable rather than purely collectible. The service represents a growing trend recognizing footwear as valuable investments deserving professional care similar to other luxury goods, making Shoe Mo an essential resource for Singapore's sneaker community.
8042 4424
Orchard Road
Operating Hours
Open Now
Closes in 1h 14m
Monday
12–8 pm
Tuesday
12–8 pm
Wednesday
12–8 pm
Thursday
(Today)
12–8 pm
Friday
12–8 pm
Saturday
12–8 pm
Sunday
12–8 pm
Menu information is not available at this time.
Photo Gallery
Custom painted Nike sneakers with a flower and smiley face design.
A wall display showcasing a wide variety of shoe laces and cleaning products.
Shoe Mo celebrates servicing 50,000 pairs of shoes since 2016 with fireworks.
A display of various sneakers and shoe cleaning supplies at Shoe Mo.
Sneakers being customized with various colors of Angelus acrylic leather paint.
A pair of black Tory Burch ballet flats being cleaned by hand.
Collage of images showing a pineapple, pastries, and shelves of sneakers at Shoe Mo.
A pair of dark grey sneakers are displayed on a wooden surface under a bright lamp.
A pair of red and white sneakers with a cartoon-like outline displayed in a shop.
Close-up of the soles of two black sneakers on a wooden surface, with cleaning tools in the background.
A close-up shot of a pair of uniquely designed sneakers, showcasing intricate details and materials.
Despite the negative reviews, I decided to use this company anyway as there seemed to be a few glowing reviews. However, I am both disappointed in their service and dissatisfied by the shoe cleaning.
The pricing online is not accurate, I wanted the standard clean which was $30 online however, in the store they insisted it was $40.
The website stated that the clean should be completed within 5 working days however it took them 10 working days.
Once I received the shoes I was surprised to see that they barely looked liked they had been cleaned. The bottom soles were still muddy, and the top upper soles still had dirt on them. I was shocked to see that they hadn't even undone the laces to get into the nitty gritty areas. I smelt the shoes to see if any product had even been used, not even the smell of disinfectant like they use in bowling alleys.
I have tried reaching out to the cleaning company directly and am unable to get through to anyone.
So please take this review seriously and I would advise you to go elsewhere!
Christine Lu
[updated on 25 may 2021]: Hi Jack, thank you for your reply. However, it's been 3 days since you said you would contact me personally about the refund, and I haven't heard back from you. Will this ever happen?
--------------------------------------------------------------------------------------------------------------------
Please read this before considering sending your shoes for ‘Deep Cleaning’ with Shoe Mo
Please allow me to share my negative experience with you.
I went to Marina square branch earlier today to collect my shoes and was appalled that the shop was closed. It turns out you guys had already shifted to Far East Plaza after getting in touch with your CS. The guy whom I contacted even mentioned that the shift had been communicated to me via text and email.
However, the only email I have ever received from you guys was the one notifying that I could collect my shoes before Friday, before your shift to Far East Plaza. Hence, I made my way down on Thursday (a day before Friday mind you). Only to find out that you guys had already shifted! I did not receive any such notification on text either.
Terrible miscommunication on your part which led to my wasted trip, time and efforts, especially during a turbulent time like this! I had to make an additional trip to Far East Plaza as a result of your negligence.
Compiling on to this negative experience, I am appalled by the standards of service that you guys pride yourself with:
1) You were extremely late in getting my order sorted. I was promised to get my shoes deep-cleaned within 5-7 days, but you took over 12 days to get this done.
2) When I wrote in to enquiry about my shoe cleaning status, I only got a reply 6 days later which was clearly unacceptable. You guys do not reply to WhatsApp messages as well. If you guys were overwhelmed, I could understand. But don’t you have even the decency to at least inform your customers about the delay?
3) Your email yesterday on 19th May clearly indicates that I’m able to collect my shoes before Friday - which turned out to be the WRONG information when you had already shifted when I came today, 20th May.
4) Utterly disappointed with the standard of cleaning. Are you sure the shoes were deep-cleaned? Upon collection, I could clearly see stains there were yet to be wiped off and I had to even get your guy there to wipe it down once more on the stop. These stains could actually be removed! The condition of my white shoes were honestly not much different from when I had sent them in. When questioned about this, there was a whole lot of excuse given e.g. stains cannot be removed, shoes cannot be bleached, etc etc. This may be true, yet definitely not up to my expectations for a reputable establishment such as yourself. The shoe laces were still dirty when I received them as attached. Clearly, they were not even removed to be cleaned. Isn’t this quite basic? Are you sure your ‘Deep Cleaning’ service is as advertised.
In an especially torrid time for businesses, I do hope that you can take this feedback seriously, and review your practises so as to not disappoint any more of your new / loyal customers.
Thank you.
Randy Chen
SUMMARY
Do NOT go to Shoe Mo for anything. Trust the reviews.
I went to Shoe Mo to unyellow the soles of my sneakers. Despite reading the poor reviews, I thought I'd give them a chance. Because, how bad could it be? And boy was I in for my worst retail experience in 2022.
POOR QUALITY
- I first shared a picture of my sneakers with Shoe Mo to ask if they would be able to unyellow it. And they confidently replied that they would be able to do so.
- But the end result was far from my expectations
- Attached are pictures of my shoes AFTER the cleaning/unyellowing
NO PRICE TRANSPARENCY
- On WhatsApp, I was informed that the unyellowing services would be $30 per pair of shoes
- At the store, they said it was $40
- I can't believe I paid $40 for this
POOR SERVICE
- I made an appointment with Shoe Mo and arrived on time for the appointment
- After waiting for 30mins and making repeated attempts to contact them, they finally replied to say that they are sick and that the shop is closed
- They didn't event bother to inform me about it and made me travel all the way to Far East Plaza for it
LOW RESPONSIVENESS WITH PROBLEMS
- When I got back my shoes in October 2022, I told them I was not satisfied with the results.
- They replied saying that they would get back.
- But till today, Dec 2022, there hasn't been any response.
- They are quick to reply when making a sale, but don't even bother replying when it comes to customer service or rectifying problems.
What a disaster! Please save yourself from the heartache and avoid doing anything with Shoe Mo.
Laura Dias
Came in for a repair and ended up getting a new sole which they stick together with this white tape that just peels off. Shoe worse now than before. Poor workmanship and wreckage of $900 pair of shoes
Jeong Papi
Send 2 shoes for DEEP cleaning. Some parts of the shoe looks dirtier than before. Clearly never touched on the soles. Please please please see this review before going there.
Positive Reviews
Ning Yeo
The before and after proves it all! Deep cleaning was more expensive. I had one standard cleaning and one deep cleaning at $70 for both shoes. The result is up to expectation and the staff was really nice explaining how they handled it and if we need to whiten the bottom we can go back again 👋🏼👍🏼 …
Elaine Yan
I’m happy that the stain on my sneakers removed. Amazing service and friendly staff.
