Reviews for Sephora Takashimaya 2hrs Click Collect

Anne

December 31, 2025

5

I was browsing in the store when Lucas approached me and recommended a concealer and eyebrow pencil that suited my face perfectly. I returned the next day to purchase a conditioner, vitamin C serum, and niacinamide serum. Lucas was incredibly helpful. He offered a complimentary skin type test and took the time to explain the products in detail. His knowledge and attentiveness made the experience smooth and enjoyable. I truly appreciated his thoughtful recommendations. Thank you, Lucas!

Nouhad W

December 31, 2025

1

My family shops at Sephora stores the world over, this is the only branch they experienced racism and discriminatory behaviour by an employee by the name of Olga. They were next in line to be served and this employee tells them to go to the back of the queue. Truly shocking to experience this from a brand like Sephora that prides itself on tolerance and inclusivity. I will be escalating this matter.

Hui Li

December 31, 2025

2

Made a purchase worth $160 in store during Black Friday Sale today and only realised the cashier did not apply my birthday 2x points benefit for the purchase when I checked my account later at home. Very disappointed cashier Shahirah did not remind about the benefit entitlement, assuming they should be able to view member’s entitlement upon scanning the membership

zhi yu

December 31, 2025

5

my makeup was peeling and i needed desperate help in covering it up thank god there was a helpful staff her name is joy and i think shes the assistant manager, she was super sweet and helpful to me she made sure to fix my make up and didnt let me walk around the mall with my make up peeled. definitely love her working attitude needs more staff like her 10000% deserve a raise

Salini

December 31, 2025

1

Honestly such a disappointment, I went there to collect my items that I purchased online. Employees are so rude and just told me to wait aside. I went to the Bugis outlet and they were so friendly and went the extra mile but this outlet had been down right rude. I will not come back to this outlet. To the Chinese lady and the Malay lady who served me, please learn some customer service etiquette or don’t work in this environment if you feel like you can’t talk.