db cc
I get why more people prefer to shop online these days. Because in store experience is so poor. Good example of this is the Sephora at Takashimaya. I was there at 11am in a Friday. One of the first few customers of the day. Out of maybe 8 staff. Half were busy. The rest huddled together to chitchat. They completely ignored customers who looked abit lost and needed help. Going to a store these days is all about human interaction, discovering and trying products and makeup. It should be fun so u keep wanting to go back to buy. But at this place it’s dreadful. I not only felt so uncomfortable , half the items I wanted were out of stock. The testers were in a terrible condition. I wanted to get several items. But I had to seek out someone to help me. When I found this staff she looked so bored and disinterested. I asked for a concealer recommendation she just said the name of the brand. And led me to the shelf. That was it. No further help. And it wasn’t as if she was super busy and people were coming to her from all directions. This is shocking customer service. And this is last time I will shop at Sephora.