Reviews for SEPHORA ION Orchard 2hrs Click Collect
Nishtha Narula
5
Went to Sephora Ion Orchard branch as the store nearest to me - Sephora Suntec - had closed down.
Was looking to buy Huda beauty products but the store was packed on Saturday afternoon. Glad I found Sephora staff Hoa Ly who guided me and helped with the purchases. She was patient and knowledgeable, and did demo of different shades on my skin so that I could select the best ones. I ended up buying more than I had initially planned.
Anna Dumont
1
HORRIBLE customer service from a Thai girl called Tikki. Super rude.
I had shopped at Sephora on Sunday and spend $300++. There was an ongoing promo that you’d get a free gift with every $150 spent. However I only saw this promo while shopping on the app on Monday. Hence I reached out to customer service online, they then mentioned they would check and eventually came back and told me to go down to ion and I can collect one. So today (Tuesday), I made an effort to come all the way down only to be told by Tikki “no more” and I tried to explain the situation to her but she kept raising her voice at me saying that she’s only trying to help and I asked how is she helping by telling me no more when I clearly saw one of the staff behind the counter take one out. She then says it’s reserved. So I asked her why would customer service ask me to come down and get it if it was out of stock since Sunday???? Waste of transport and time. She then said why don’t I go to other stores and check which obviously I’m not agreeable because they specifically mentioned ion. She then starts to blame the online guy saying that, she works at the store not the office. It’s different team it wasn’t her who asked me to come by. If you guys work for the same company as a customer I don’t really appreciate hearing this because that’s not my problem if there’s a lack of communication between two ends. I then asked to speak to her boss and managed to speak to man named Boris. Thumbs up to him. He was patient in understanding the issue and trying to solve it for me. So I really appreciated that. I know customers are not always right. But I don’t think in this case it was wrong for me to feel frustrated and annoyed + having someone raise their voice at me instead of listening before talking. That’s really a bad experience for me.
Cristina Charito
5
I visited Sephora today and completely forgot the shades I usually use. Thankfully, Josen was there to help, and he was absolutely amazing! He was so kind, attentive, and genuinely helpful, not only did he help me figure out my own shades, but he also took the time to assist my sister, who was buying foundation from Sephora for the very first time. We were having a tough time finding the right color match for her, but thanks to Josen’s patience and expertise, we found the perfect one. Big shoutout to Josen for the fantastic service, thank you for making our visit so easy and pleasant!
nads
5
Good experience shopping at Sephora Ion today, served by Hoa Ly.
Was tasked by the missus to purchase some products from Drunk Elephant. I personally am a neanderthal when it comes to skin care, but the staff patiently explained what each product does and patiently answered the missus's questions over the phone. Ended up purchasing some Drunk Elephant products.
overall pleasant experience shopping here. Thank you!
khin myoaye
5
Today I visited Sephora to shop for some cosmetics and was assisted by a wonderful team member named Win. She was incredibly friendly, patient, and knowledgeable.
Win took the time to really listen to what I was looking for and gave me thoughtful, personalized recommendations that perfectly suited my needs. Her genuine care and professionalism made my shopping experience enjoyable and stress-free.
Thanks to Win for the excellent service — I’m already looking forward to my next visit! 😊
Valencia Hayashi
5
I went into Sephora to find suitable makeup and skin products that would help my dehydrated skin with nonstop itching. The store assistant, Rachelle was AMAZING. She was so helpful with my skin issues and would look through the product ingredients to make sure nothing was sensitizing for me, as I have extremely sensitive skin. She was so considerate and gave me recommendations to help with my skin instead of leveraging me for sales and commissions. Will be coming back to see you again!
Love ya and see you next weekend!
Annalicia Anna
5
Went to Sephora to get sunscreen, facial set for hubby and also facial wash. I was attended to by a lovely sales lady called Hoa Ly. Shout out to Hoa Ly please! Such a beautiful smile btw :) Amazing attitude, great customer service and recommendation of products w/o hard selling. Great service MATTERS and this was the best one yet. Lots of freebies to boot which was another win. Definitely my favourite Sephora outlet to go to everytime! ☺️👍🏻
Melvyn Koh
5
Fantastic service to Edith for her approachable attitude in introducing Sunday Riley in a way that was knowledgeable and non-pushy. Her effective explanation of the products’ benefits gave me confidence in the brand being a new customer and encouraged me to explore the range. Made my shopping experience pleasant!
Fitri Damia
5
Would like to give props and many thanks to beauty advisor Hoa Ly for her great service for recommending me the correct shade of lip stain although I just wanted to grab and go and she noticed the lip stain I selected might be too dark. She even go out of her way to wrap it up for me as it was a gift.
阿宝
4
Came to this place to get an Air Brush Setting Spray for my daughter and was attended by a few friendly staff whom made us feel really warm and welcome :-)
The whole stall is beautifully lighted & most products are so nicely organised and displayed.
Joined the membership as I know I will sure come back again one day…