Bad services. Requested for certain requirement and just came back saying they will not provide and customisation package and when I requested for their proposal, they simply replied "wish you the best in sourcing for others" Given one star is because they can replied in a sarcastic manner. Really horrible
QL Koh
4
We engaged SecureAX for our hosting and infrastructure needs. Overall, their support has been responsive and technically sound. The team has remained professional and helpful throughout. A solid option for businesses seeking reliable hosting services.
Lam Siew Fong
5
Dear Team,
I trust this email finds you well.
I wanted to take a moment to express my sincere appreciation for the exceptional support your team has provided. The speed and patience with which you responded, especially considering our team's lack of IT expertise, have truly impressed us.
The level of professionalism and efficiency displayed by your team in addressing our concerns is commendable. The quick response and effective solutions you provided demonstrate your commitment to ensuring the best possible service.
Please extend our gratitude to your team for their remarkable efforts. Their dedication and proficiency have made a significant difference in resolving our issues promptly.
Once again, thank you for your outstanding support and for going above and beyond to assist us.
Best regards,
Jo-Ann
Jason Lam
1
SecureAX tech support are extremely bad. Bad support & response. All SecureAX emails are rejected. Phone call cannot get thru. No management. Avoid at all cost.
akst ang
5
I'm happy to have SecureAX as our vendor. SecureAX provide professional advise to customer like me who didn't have much knowledge, and high tolerance to me when explanation are required. They have a team of expertise in the field and tends to understand the needs from customer.
Overall, I'm grateful to work with Mr Fang and Michael.
Quinn Lee
1
Update (06/04/23):
Almost immediately after I have posted my 1 star review of SecureAX, one of their partners, i.e. Mr. Tan, contacted me personally on my mobile. He addressed a technical query that I had, one that I had spent nearly two days calling, waiting and emailing in order to reach someone from SecureAX for assistance, in less than 10 minutes, before requesting me to take down my 1 star review or revise it. During those few days, our company's mailboxes were all down, and some of our company's clients grew frustrated with our lack of response to their queries. Call it the domino effect if you may. In my exchange with him, he evaded the topic on SecureAX's seemingly unmanned technical support hotline, which is my main contention accounting for the missing stars in my first review.
One day after his call, their management (Jackson Chin) emailed us to warn us that they would involuntarily suspend our email services within a week on a whim. This move was initiated by them despite informing them that we will have to commit to completing our 1 year plan with them given the time that we have sunk into performing mail client backups, configurations and migration of email ourselves over the past week.
This is what they have written:
"we would love to keep happy customers with us but we definitely do not want any unhappy customers to unwillingly/reluctantly stay with us... Your email hosting service shall run until 14th April 2023, 2359hr GMT+8 so you will have sufficient time to move your data out. Note that the suspension will take place automatically as a cancellation has been placed in our system."
When I told them that I am not going to give them our company's banking details, and if they were to continue suspending our mailboxes on the specified date, they would have breached the terms of our contract as we have not violated any clause in their terms and conditions deserving of involuntary termination or suspension. You know what they did? They googled our company's UEN to refund us anyway.
Clearly, this company tries to find an escape route to avoid more bad publicity once they sense that a client is unhappy and unworthy of their time.
So here you go, a company that sits on their high horse, cares nothing about feedback, makes bold claims on their pages ("unlimited email accounts", "24/7 support"), and immediately tries to drop you regardless of the inconveniences that you have gone through when you prove to them that they are not living up to their claims. Subscribe at your own risk.
Initial review (04/04/23):
SecureAX only offers 'support' for sales enquiries; they responded to a sales call that I have made, which led me to think that they have proper, decent support. Once you pay for any one of their plans, however, they cannot be reached by phone, live chat and email. Their promises are just a façade - don't be fooled to sign up like I did.
I called twice in the morning and thrice in the afternoon, on a recent work day, and no one from technical support and billing picked up, despite waiting for over 15 minutes for some of the calls. I was hoping to find a human to speak to by trying my luck with the billing subdirectory, but to no avail. Evidently, their 'phone' support is just a decoy to give off the impression that they have 'comprehensive support'. Furthermore, I have sent emails requesting for assistance. Jeffery Teng responded immediately to clarify what my user ID was, but after giving him the information he required, he took hours to respond thereafter, without a solution or clear instructions written. Imagine having your entire company's email accounts down, and the only way you can communicate with them is via email, with each response received after hours or on the following day.
Live chat is also reserved exclusively for sales enquiries, they will just ask you to just drop an email if you require technical assistance. One of the two sales agents that I had spoken to, i.e. Mike, was purposefully snide and blasé with the concerns that I have with setting up my account.
Feng Xue Jing
5
very fast response, like their services very much.
always give the best support and most saving cost solution for our need.
will stay with SecureAX, you wont regret when u chose them!
Alston Yeap
5
Professional and fast in identifying the issue and providing the exact solution to resolve the issue. Turn over time is less than 24 hours. Highly recommend if you have needs in email and cloud hosting.
Roy Chai
5
Scubaknights Pte. Ltd. is pleased to have been with SecureAX since 2017. Mr Tan personally tuned our dedicated servers during the annual ADEX trade fair traffic surge, something you can *never* expect from local hosting providers, or even big public clouds.
Amos Lee
5
Excellent service to Secureax👏 Michael have been following up closely on my enquiries and also provide me advise. Tech support was really helpful. Thumb up for Mr Jeff and Mr Fang. …