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Rating Summary

3.9

14 reviews

5
86%
4
100%
3
86%
2
71%
1
57%

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Reviews for Samsonite - ION Orchard

Shay Shay

Shay Shay

5

Went to samsonite at ION orchard and did not expect this incredible experience. May was amazing. She explained patiently to all my questions and informative.

Vera Mao

Vera Mao

5

Great service provided by Siew Ling who was friendly and patient with me when showing me different models of luggages. The one I bought first had a slight dent on it and I had called her and she offered me an exchange without questions. Thank you!

Liangjin Lee

Liangjin Lee

1

On 17th Dec, Monday, 4pm. I was at the shop looking at the bags. The 2 shop assistants were there doing their own stuff. They did not attend to me. It's not like I walk in for a few seconds and walk out. I was there for a few minutes, there are no other customers in the shop. Very disappointed. Was looking forward to get a new backpack at samsonite, expecting good service from such a premium brand. But now I have to look for alternative. Pls check your camera to verify this and review your customer service level!

Syafiq Noor

Syafiq Noor

1

Shop is closed. Not sure if it’s under renovation or permanently closed.