Amazing experience at RL2. Served by Supiah. Friendly, patient, approachable, knowledgeable, proactive and goes the extra mile. A valuable asset to the organization.
Keep up the good work. Will definitely return for more purchases. Highly recommended!!!
Joan Low
5
Been buying running shoes from RL for some time. Afiq from the wheelock outlet has been great in helping to recommend models that are suitable for me, taking into account my size, feet shape and type of exercise i do. From a single purchase to becoming a regular customer, i am very thankful for Afiq’s sincere advice and great customer service.
Nicole
5
I would like to compliment Asiq who is super helpful in dealing with my ON shoe exchange. He is friendly and polite and goes the extra mile in assisting me in the process, a true customer champion and I am very satisfied with his service. Thumbs up :-)
MTK - Mohammad Karamat
1
Terrible service from Zenden Young Shi. Really bad and stand offish attitude, I felt uncomfortable dealing with him. Please hire staff who are more competent in their job of customer service. Was going to buy 2 pairs but only bought 1 due to bad attitude.
June
5
Outstanding service every time! Afiq truly goes above and beyond. He took the time to teach my young son how to tie his laces properly so he could wear a slightly larger size safely — such a thoughtful gesture that really stood out. He’s honest with his recommendations, never pushy, and genuinely cares about helping customers find what suits their needs. He even went the extra mile to help my friend locate his size at another store. Service like this is rare — highly recommend!
Sakthi Muthu
5
I like how the staff are very nice and theres this staff zen, he is very informative. He was helping me out through out my time at the running lab. He also explained to me the difference in the cushioning and which would be a good for any acrivities. Would definitely want other customers to come to the shop.
Norin M Noordin
5
I was served by Sofia at the ION outlet, and it was such a pleasant shopping experience thanks to her. She assisted me patiently and offered helpful opinions when I couldn’t decide on the colors. I truly appreciated her excellent service, which made my shopping experience so much easier. Thanks Sofia.
Hy
5
The staff here are polite. Especially Marzuq, who is patient in assisting customers. We bought 7 pairs of shoes, and when one pair's size was not available, Marzuq and the team were kind enough to offer to arrange to bring it over from the warehouse. Thank you, Marzuq and team!
Sharon Joseph
5
I’d like to express my appreciation for Mr Afiq’s thoughtful recommendations, especially when it came to selecting the right shoes and bottles. His attention to detail, understanding of needs, and ability to suggest practical yet stylish options made a real difference. Afiq’s support was not only helpful but also reassuring, showing genuine care in ensuring the best choices were made. Thank you!!
Austin Chen
5
Was assisted by Caleb - who's honestly a legend. Super knowledgable about the products and gave me a quite a number of shoes to try.
Shoe after shoe, he listened to my feedback and passed me another model to try, with each try getting closer to the exact shoe I was looking for.