I have all Rimowa luggage but when a small part of the shell is cracked then Rimowa will blame the airline but airline says it’s not them so if you were going to pay $800++ for a luggage then at least you are expecting them to fix it not blame the airlines and especially when I went to the repair center and They did not have the glue to fix it but told me I have to wait for two months for the glue to come or the alternative is for them is to get duct tape and to fix.
Unacceptable!!!!!
A high end brand who does not take responsibility and accountability for the quality of its product is a very poor brand and when I asked the repair and the sale shop for the headquarters email they told me just go online and click on contact us.
Remote want you have lost a loyal customer but perhaps you don’t care
Qistina Ahmad
5
Extremely pleased with the service at RIMOWA Mandarin Gallery.
Winson was incredibly helpful and patient. He took the time to explain the features of the luggage in detail and even guided me through choosing the initials for the hot-stamped tag, as it was meant to be a gift. He went the extra mile by helping with the gift wrapping and coordinating the surprise. Truly a memorable purchase experience.
Trisha T
5
Came here after my luggage was damaged by Icelandair handlers.
First luggage assessment
Then they will issue report in 2 working days to be submitted.
U can take luggage home, all done in 15 min.
Markus Schneider
5
Had a small issue with my trolley. Solved in minutes and super friendly! Can only recommend!!!
Jan Ibañez
5
Went to Orchard Road and visited the Rimowa store there to purchase my 4th suitcase from the brand.
I have owned a Classic Check-In M for almost 5 years now (bought from Rimowa in Suntec City, which is now permanently closed). That luggage served me well for my last few travels pre- and post-pandemic travel restrictions. I also have a more recent purchase of a Classic Cabin S and an Original Compact in my collection
I came in to the store around 5-6 in the evening. There were only one or two other customers browsing around. I was immediately welcomed by JR who was kind enough to show me the trunk-size suitcases I was looking for.
JR was very patient and open to all my questions. He was able to explain to me well the pros and cons between each item I was looking at. I was able to make a decision within 15 minutes, and chose the Original Trunk S.
He then arranged for the delivery of the new luggage to my home the next day, which arrived promptly in the afternoon.
I am very satisfied with my recent purchase. Appreciate the outstanding service and professionalism.