Came here to inquire about a bag. When I stepped in, there was no one at all. They leave the store unmanned. 2 staff were inside some store room and only 1 young lady came out. She was rude and arrogant and treated me like I was some bug bothering her. Stay away. Ridiculous service for a high end store.
Karen Lim
5
It is a very good cordial invitation to view the new collection and designs from Prada Patgon by Ms Gemma who is a manager. A very lively personality woman who provides service excellence to her clients on dressing them up to the style, I am so happy and feel blessed to have a great sales person who builds such great relationship with me... and anybody who wishes to look for iconic timeless stuff in Prada should ask for her...love her remarkable service and great patience with me
Isa Charm
1
Too many staffs in the shop and all are useless, service knowledge is subpar. Prada should re-look to hire and equipped staff with knowledge on Prada’s material, quality and after use issues.
Chobo Chocobo
1
Bought a denim jacket in july, came 6 weeks later. Guess it will come faster if i ordered online. The SA calli chua didn’t include the spare buttons despite telling me she has already put the spare buttons in the bag. Little things like this reflect much integrity. The other staffs in the branch cant be bothered to serve and were rude.
Daniel Sin
5
Wonderful shopping experience with Prada boutique at Paragon Orchard. Staff is extremely friendly and attention to details, quick to understand your needs and bring out product per your preference, boutique is not crowded which is good and you have all the free space to view other items on display.
Flintzel Diao
5
I just purchased my first ever Prada bag and Ms. Joo Joo and Sir Rolando really helped me and assisted me. Very friendly and very reliable . 😊 …
E O
1
I recently visited the Prada store at Paragon Singapore to service the zipper on my bag. While the zippers are perfectly functional, they don’t zip smoothly and occasionally get stuck. However, the salesperson immediately suggested replacing the entire zipper without even checking if a minor service or adjustment could resolve the issue. To my surprise, the replacement cost was quoted at over $200 (without the exact amount).
I find this approach very unsustainable, especially coming from a luxury brand like Prada. When I suggested that the zipper be serviced instead of replaced, the salesperson seemed annoyed. I do expect better customer service and a more thoughtful, sustainable approach from a brand of this caliber. Disappointed with the experience.
Let me know if you’d like any changes!
EDWARD CKS
3
I won't recommend this branch at all. The moment you walk into the store , you instant become invisible to the sales assistant. I'm putting 3 star as there is a sales assistant named Kristy who help with my purchase. So if you happen to drop by , may look for her assistance. Otherwise, look somewhere else.
Marni Sanjiman
5
Had an excellent experience with Spenser at Prada Paragon Orchard. I bought a pair of shoes and needed to exchange them for a slightly bigger size. I understood the condition had to be original, and there were a few minor marks from trying them at home a couple of times. Spenser was very understanding and reassured me to bring them in, saying there’s no point keeping something that hurts my feet — especially since the rest of the shoes were in perfect condition.
When I arrived, Spenser was busy but immediately got his colleague to assist me. Everyone in the store was super friendly, warm, and attentive, which made the whole process really smooth. The new pair fits perfectly, and I really appreciate the effort and service that made this exchange so easy. Thank you, Spenser and team!
Cheryl A.
5
Was served by Sunny. She was very helpful with my shoe selection, even taking xhs to show me styling concept. She took the extra mile to help me make better decision. I had a very pleasant experience unlike other big brands in SG.