I’m very happy with my experience. My therapist Cicilia was professional, attentive, and did an excellent job with both waxing and IPL. The treatment was done with great care and precision, and I’m very pleased with the results. Highly recommend her for anyone looking for quality service.”
Pie
5
My therapist Shihua was incredibly professional and attentive throughout my treatment, ensuring I was comfortable the whole time, which definitely made the experience a lot more pleasant! Highly recommend her!
Tammy Ying
5
Been coming here for years (even when it used to be Datsumo labo)! I've been to many laser hair removal centers over the years (I'm based abroad) and Pink Parlour is my favorite. Kim is THE BEST!
When I come back from working abroad, the first thing I do is to book a session with her. The results of laser hair removal are amazing and long lasting (I do Brazilian every time) and I highly recommend everyone to request for her as well. Kim makes the whole process super comfortable and she's also very thorough. Not to mention she's also extremely helpful - I had some questions about a pink spot was a small burn after a session and she very promptly addressed my issue and gave me recommendations how to help it heal.
If you're having questions about whether you should do laser hair removal here, DO IT! You won't regret it :)
xiao_gui
5
Been coming to do the hair removal for awhile, love it. Delia has been very friendly and a genuinely warm, also meticulous about her work and detail. Will continue to come 😁 …
Liz
1
This place has been going downhill ever since they closed their JP branch. Used to have a waxing pkg with Roda but unfortunately, they closed down without any prior notice so I have to go all the way to Orchard Gateway for my session.
Booked with Cindy for my first appt there as I have read the reviews that she seems quite good. But during my 1st sesh with her, it was actually quite painful which makes me wondered its because of her skills or I havent went to waxing for awhile. I have never felt any pain when Roda did for me. But nevertheless, i stupidly listened to her suggestion to change to IPL as she claimed its not painful at all compared to waxing. & she mentioned that she can give me 1 free session of IPL if i convert my remaining waxing pkg to 12 sessions of IPL.
Turned out to be the worse nightmare of my life, the 1st sesh of IPL is so painful & unbearable cause i think the heat set was too high? She claimed that over the sessions, it will get better cause my hair is very thick.
After a few sessions with her, I couldnt book the next appt cause she was fully booked on the days I am avail. So I have decided to try another therapist and to my surprise, it was completely painless or, at least bearable that i dont have to clench my fists every single time. I have since booked my remaining sessions with others.
Coming to Aug, I realised that they have totally ZERO slots available to book at Orchard Gateway. So i decided to make my appt at Centrepoint with Shuhua. But who knows when i tried to reschedule my appt on the app, the therapist have changed to Cindy? I dont mind giving her another try, so i texted her and asked her to help me reschedule to another date & time cause i couldnt make the changes on the app. She replied me for the first few mins, and stop responding afterwards. I figured she was busy, so i waited while repeatedly asked if there is afternoon timings or have she helped me change. Still no response after that all.
I decided to go on the app and try again but found out she have actually rescheduled my appt, but to a morning timing without informing me anything.
So i gave up, decided to try to reschedule afternoon timing on their website instead. I decided to change to another therapist out of frustration of not getting any responses. Two days after I changed, she decided to reply my text and asked me what time i want but at the same time before i replied her, she have ardy amended my appt AGAIN to her name and at 1pm without informing me. I rescheduled it on the website again to another timing and therapist, replied her that i have ardy changed it myself so no need for her to reschedule anymore. She responded ok and when i looked at the app again the day before my appt, i realised she changed it to herself AGAIN!
I was so frustrated cause this is the THIRD time they amended my booking without my consent. When i confronted her via whatsapp, her response was completely unapologetic and she said “you dont want me to do for you right” LOL
And today after my 11th session, i decided to book my last appt with Delia, who turned out to be so warm, friendly and i didnt feel any pain at all when she did for me. But when i realised i have to pay for my last session, i noticed my pkg have been fully utilized and i have ZERO session left.
Just because I changed another therapist and confronted her, she removed the free session she gave me and charged it as one of the 12 sessions i purchased. HAHA.
I highly suggest people who signed the pkgs to go with other therapists or just avoid this salon totally.
Complete disappointment as I have been sticking with PP Jurong point since the start.