Pink Parlour Centrepoint Premium

If I could give zero stars, I would. I’ve been with pink parlour for many years. On Dec 2, I had an appointment at 11:15am and I went all the way down from Pasir Ris. They told me only when I arrived that my therapist is actually on leave. There was no apology and the staff at the desk kept saying I cannot slot you in now and that I have to book another date or time. After saying that I can’t because I am travelling soon, she offered a 12:30pm but I told her I can’t because I have other appointments too. And she proceeded to tell me she can’t do anything. While I understand that it might not have been the staff fault, I wrote in an email and sent messages to their official WhatsApp multiple times. They have been ignoring me and no response since the incident. For a service that keeps reminding their customers to be on time and not cancel at the last minute, they surely do not practice what they preach. Your customers time is also precious. I still have store credits with this place and my hard earned money is wasted on such lousy service.

I was hoping to book a waxing appointment at Pink Parlor, this salon to be exact, but their website made it impossible. It's slow, buggy, and constantly freezes. I tried reaching out to customer service via calls and WhatsApp for assistance since last Sunday for reservation, but received no reply. Seriously, trying to get through to them is an exercise in frustration! It makes me wonder, why do companies even need pure automation if they can't even handle basic customer inquiries from real people? It's like their system is run by pure automation! A laggy website combined with non existent customer service, especially ignoring calls and WhatsApp messages since last Sunday! is a recipe for disaster. They've lost a potential customer. I really didn't want to make a review, but I've been waiting for a week already. This is my first time leaving a Google review, but I think some of their potential clients need to know how their system really works. I was even planning a vacation in Singapore, but because of this experience, I'm going to choose to spend my money in another country instead. I will definitely be telling my friends to AVOID this place. Pink Parlor, get your act together! Fix your website and improve your customer service so that real people respond to calls and WhatsApp messages, and make sure it's not just pure automation! I hope they address these issues before they lose more customers.

Im very upset with the staff Lethicia. She was very rude and did not even even understand English. She shouted at me just because I told her to check my package. I have been a customer of Pink parlour since orchard gateway days.. I really do not wish to continue my package with pink parlour as the staff Lethicia had really made me not to trust your services. Also, anyone reading this do not choose staff Lethicia to do your service. She is not professional and does her work anyhow. Less then 5 mins!!!!!!. How can finish in 5mins???? Imagine what I had gone through!!

I would like to highlight a few concerns regarding my recent visit to your Centrepoint branch. First, I want to commend Shihua for doing a great job during my first appointment on 14 August. Her professionalism and care made a strong impression. However, I’d like to raise several issues from today’s visit, 29 August: 1. Sudden Change of Therapist Without Prior Notice I had booked my appointment under Kim, but upon arrival, I was assigned a different therapist named Dinh. I had also received an unexpected email about a change in appointment timing, even though I clearly remember booking for 6:15 PM. Staff insisted it was a system error, but I suspect the appointment was reassigned internally—without informing me. This is highly unprofessional. I would understand if Kim was on medical leave, but she was visibly present at the branch. 2. Inconsistent Shaving Charges I was quoted two different prices for shaving: one staff member said $40, while another—who claimed to be from a company recently merged with Pink Parlour—said she only charges $15. I asked why there was such a discrepancy. Your pricing lacks transparency. Why are different therapists quoting different rates? Is this where additional commissions are coming from? I’ve been doing IPL for quite some time, and there’s just a few strands of hair left down there. Would it still be a $40 charge for that? 3. Lack of Care During Treatment Dinh brought gel and ice for the session and asked if I would cold treatment (like using ice or the gel). Of course I agreed because that is the procedure, am I right? And she mentioned it might hurt slightly due to hair. However, she only dabbed the ice briefly and proceeded with the laser treatment. I reacted in pain multiple times, and on the third occasion, I asked if she had a shaver. She replied that I should shave myself and that she doesn’t provide shaving. I was shocked. This is the first time I’ve encountered a therapist who showed no concern for my discomfort or safety during the session. What was the purpose of the gel and ice—just for show? I’ve been a loyal customer since your Jurong Point branch opened. If your staff cannot prioritize customer safety and comfort, how can I trust your services? And if your system truly has issues, as claimed, please take action to fix it. I would appreciate if the management will get back to me on this.

I’ve been a long-time customer of Pink Parlour and honestly, the service has gone downhill ever since several outlets shut down. I used to really enjoy my sessions, especially with my previous therapist at 313 Somerset outlet. She has been with the company for many years and always provided steady, reliable, and comfortable service. Unfortunately, my recent visit to the Centrepoint outlet with Letitia was extremely disappointing. This was one of my last two sessions and thank god for that because the experience was terrible. The treatment felt uncomfortably hot, and I did not feel at ease at any point. I even asked if she was new because the service felt so inexperienced. Instead of reassuring me, she responded sharply and asked why I thought she was new, which made the situation even more uncomfortable. Although I was told that Letitia has over 20 years of experience, I personally did not feel that level of expertise during my session. What made things even more disappointing was when she started speaking negatively about my previous therapist, saying she was only focused on selling for commission. I personally never felt that way at least not with my previous therapist, who had always treated me respectfully and professionally. Hearing that kind of comment felt unprofessional and unnecessary esp from a senior therapist. On top of that, the new shaving charges were shocking. Most IPL packages typically include basic shaving, but now they’re charging an additional $15 to $40 even if you only have a few strands of hair. It feels unreasonable and gives the impression that the customer experience is no longer a priority. I’ve also come across several unhappy reviews from other customers over the past few months, especially following the changes in therapists. While everyone’s experience is different, it does seem like I’m not the only one feeling disappointed. I’m relieved that I’m down to my last two sessions with Pink Parlor. I truly hope the company takes a serious look at its service standards and consistency not just for existing customers, but for their long-term success in this business. I hope my review helps potential clients think carefully before committing to a package here.