⭐⭐⭐⭐⭐ Exceptional service by Queenie Cheah!
My daughter and I had an outstanding shopping experience at Pazzion Wisma Atria, thanks to the incredible service provided by Queenie Cheah. From the moment we walked in, Queenie was attentive, patient, and genuinely committed to helping us find what we needed.
She went above and beyond by making multiple trips in and out of the store to locate the perfect shoe sizes for my daughter - her dedication was truly impressive. But what really stood out was when we needed to apply my wife's membership discount. When we ran into issues with a forgotten password and missing account details, Queenie remained calm, patient, and helpful throughout the entire process.
She spent about 15 minutes assisting us, patiently coordinating multiple phone calls with my wife until we successfully resolved the membership issues and secured our discount. Her problem-solving skills and positive attitude turned what could have been a frustrating situation into a smooth experience.
Queenie is from Malaysia and truly represents the best of customer service - professional, friendly, and willing to go the extra mile. She's a real gem and a credit to the Pazzion team. Highly recommend visiting this store, especially if you're fortunate enough to be served by Queenie!
Will definitely be returning. Thank you, Queenie! 🙏
Mei Yong
4
Dropped in for an afternoon coffee and drinks. Tried the sea salt hojicha latte. It was ok, not bad. Also had the burnt cheesecake which I enjoyed very much. The cafe is next to their retail outlet and it was a nice environment. The only thing that they should improve is about water for patrons. Most cafe offer free water which they don’t. Upon request they will say “no, but you can order tea”.
Ina Wong
5
Came to Wisma outlet today to exchange shoes I bought from Taka outlet. The store is packed with people as it is a Saturday but the lady with dyed long hair (didn’t managed to get her name) assisting me was super nice and helpful! She was so patient despite the store being busy, came back the second time when I realised I didn’t keep the extra crystals when i purchased it the first time. There was a long line, but she assisted me quickly and with a smile. So glad I met a kind and helpful staff like her 👍🏻 thank you ☺️
Jia Er Teng
5
I had a great experience with Sylvester Ng, the shop assistant at this store. I went in wanting to use a voucher, but it turned out I was at the wrong outlet. Sylvester was extremely helpful — he patiently checked if the shoes I wanted were available in the current shopping mall and even verified whether my voucher could be used. He went the extra mile by giving me clear directions to the correct outlet so I wouldn’t waste time. Really appreciated his professionalism and friendliness! Excellent customer service — thank you, Sylvester!
Lisa T
3
My first time buying Pazzion shoes. Prices seem to have increased. $83 for ballet flats and $96 for frilly flats. When I try them on in the store, they felt soft and comfy. I wore one of then today and it didn’t feel as comfortable. Guess shoes need time to break in. Hopefully it improves over time.
elvanita elvanita
5
just bought a bag here and the service was very good , i’m with sylvester today he was nice 👍🏻 …
Wong Priscilla
5
Friendly service staff with warm welcome when I enter the shop. Sylvester Ng has been very helpful in helping to transfer a pair of shoes from MBS Outlet to Wisma Atria for my collection. My experience has always been good. Thank you.
Ell V
5
Sis-in-law and I visited this store again, we both like the designs, quality, and comfort from Pazzion.
Both the staff (see pic) from last evening were friendly, patient and professional..despite the long queue and number of customers seeking assistance, they continued to attend to our requests, and with a smile too. Great shop experience here, especially from this visit. Love the platform sneakers, finally found what I've been looking for!!
Cindy Ow
5
Sylvester Ng is a really patient salesman meet, service very professional, respect this salesman attitude even I try few designs, really like to shop at wisma and will come back soon, Thank you Sylvester for helping me, really appreciate
ariela theng
5
I was attended by Mr Sylvester Ng . He was very patient and attentive . Highly recommended to come here and let him serve you . Very happy with my purchase