Knowledgeable, helpful and cheerful staff are so hard to come by. Neal's Yard stands out - products are excellent, and exemplary staff like Michelle, who is patient and can read the room and anticipate customers' needs, makes a visit to this store such a pleasant experience. Keep it up!
Yellow Bear
5
Help Save the Bees.
3% of the Bee Lovely Collection goes to charities that help to protect the bees.
Products are gentle enough for the whole family, aged 3 years and over.
Cruelty Free and Vegetarian Society approved.
Great idea for Christmas gifts for family and friends. Go spread the love.
HM Lim
1
I visited Tangs Neal Yard Remedies last week due to spoilt cap and oil has leaked out, I hope to get a replacement, the staff at Tangs was clueless and kept informing me this is first time she saw a spoilt cap, and purchase made after 2 weeks cannot exchange. I purchased in early Sep and it was slightly over 2 weeks, I asked for replacement bottle to pour over as the oil was leaking - and the staff has no idea and very reluctant to offer solutions as her manager was unreachable.
The whole saga ended when I visited Ngee Ann City branch to seek assistance and the staff was very helpful and replaced a new bottle for me.
I have been buying Neal Yard Remedies for years and it was the worst experience at Tangs branch. The staff at Ngee Ann City and Great World City and UK branch staff were knowledgeable and friendly.
Wendy Lee
1
Wasn’t expecting to post a review so I didn’t take pictures, but the experience really deserves a 1-star.
Bought the Remedies to Roll set of 4 as Christmas gifts and 1 of the 4 rollers was spoilt and detached. Both my friend and I tried multiple times to recap using force, it still couldn’t work . The other 3 didn't have this issue so it was a clearly a manufacturing defect.
Brought the item for exchange at the Ngee Ann store and the staff was reluctant to do an exchange and even forcing the ball bearing back, explaining that you’ll have to “press very very hard” to reattach it. I still wanted an exchange since there was a chance of this happening again and I wasn’t going to accept a defective product, much less gift this to a friend.
What ensued was a 15-min text exchange between the staff and her off-duty supervisor, insisting that they will not honour an exchange, even asking me to leave my contact number. I stood my ground and they finally relented.
When the staff finally took a new piece from the shelf, I opened it to check and guess what? The ball bearing was DETACHED AND STUCK TO THE CAP lol! Only the 2nd roller she took, did it work as expected. I must be either really unlucky, or this is a batch problem. The whole time the staff kept muttering and insinuating that this is the norm and is to be expected. WOW, just wow.
Was a fan of the brand and now I’m not so sure. Their products are great, IF it works lol. Apparently there are also other reviews of spoilt caps and exchange denials. Are we just all unlucky or there’s an issue here? Go figure.
Jennifer Bleu
5
Excellent service. Help to reserve what I wanted and make payments online. Love their chemical-free, safe-for-all-to-use products. Been buying since they started in Singapore.
S Han
1
Staff was unfriendly, not welcoming and unhelpful. The shop was empty when I visited (7pm). Was there to purchase but decided not to buy anything. Such a pity the products looks good. Better off buying from UK site and ship in.
Jiawei Cheng
5
Would like to commend Andorrah for her extraordinary service. She is very patient with all my queries and knowledgeable about the products. I managed to find what I was looking for. 👍👍👍 …
Elaine Hong
5
I like the hydrating cream, after use is really help my skin and also the staff is friendly. Thank you.
S.T
5
Favouritest brand in the world. Produced with love and cares. All natural and great quality ingredients. Wonderful staffs too
Adrian Chan
1
They ignore me when i ask about warranty as item spoilt.