It was my first visit to the store, and I was served by Jeron. He recommended different designs as I shared what jewellery style I was looking for. Jeron didn't make me feel like I was pressured to buy anything, and he doesn't impose. I like that I was free to try out anything. I even shared my spending budget with him, and he would find different pieces to accommodate my budget. He could also answer any questions I have, like whether it was odd to match gold and silver pieces. There were no snarky remarks when I said I would return another month for a pair of earrings I love, too. His colleagues were professional and polite, too. The shop offered services such as re-adjusting the tightness of earring clasps, and I greatly appreciate that. I actually like getting whatsapp texts on upcoming promos, which I had made used of. Overall, it is a nice quiet boutique to shop in, and I'm pretty sure I'll be back.
Jay Chan
5
I had the pleasure of being assisted by Jess Ong during my recent purchase, and I must say, her level of attentiveness and rich product knowledge truly stood out. Not only did she help me find exactly what I needed, but her after-sales service was exceptional as well. Jess exemplifies top-notch customer service, and I highly recommend her assistance to anyone in need of a reliable and knowledgeable sales staff.
Byounghi HA
5
I just bought myself some pieces, the team member Jeron assisted me. My second time purchasing this brand, high quality jeweleries, not cheap looking, at an affordable price. Mostly, Jeron was so patient, kind, knowledgeable, not pushy (like a lot of sales staff in shops which usually put me off) so i could take my time to really look, try them on, ask questions etc. and I left with all 3 pieces that i really really love. Thank you Jeron! Highly recommend!
Melissa Ting
5
Jeron is amazing, he offered to provide a new bracelet for me bcos mine was discolored. He was so patient and awesome service. Please look for him if you need to buy anything
Xin WONG
5
The staff in Monica Vinader ION outlet provides the most personalised service out there. They understand our preferences and budgets, and will ensure that we get the best deals for our purchases.
Have been purchasing their crafts ever since!
I do hope that they roll out their piercing services (like in their UK store) in Singapore soon!