I was very disappointed on the marketing side on how they approached me via WhatsApp and call. They called around 23 July 2023 told that I have a complimentary facial because I did HIFU from their parent company last year. The whole process goes like this…
The appointment was successfully scheduled on 10 August 2023. They whatsapped via 2 numbers, 1 being the marketing team and the other one is the company itself. They called again on the 5 August 2023. Being told that I was on a “waitlist” hence, my appointment wasn’t confirmed. After I provided screenshots for them, they replied, mentioned that it was actually due to shortage of staff cos of MC. And I accepted that. However, fast forwarded, I came on the 17 August 2023 and the lady consultant named Siew Siew explained to me on the reason for my acne breakout, hence, crossed sell a $120 treatment for extraction, in which, I have asked in advance if extraction will be included. She further explained that the whole treatment was cost around $600 and she will be undergone 2 quarter of complimentary treatment worth $400 and I will need to do a top up for the rest, but it’s optional, she said. But she further add on, it’s all depends on yourself if you want to top up for extraction because I see that your face needed it. When I explained the whole situation to Siew Siew, she responded “You should talk to the marketing department instead about this issue directly, do you want me to call them now?”. I was very disappointed on the whole process and how they dealt with the situation.
Kelly Ng
5
My facial treatment experience with Monde is pleasant. My beautician, Grace is very gentle and details. She always ensure I am comfy and relax. Indeed, I did have a very good rest every time I visiting the center. With a good consultant, Jess, my skin conditions is improving. She can identify my skin problems and customise the appropriate treatment for me. Thanks Monde.
WW Chua
5
MONDA gives a wide range of products and services. The manager Siew Siew is very approachable, experienced and knowledgeable in their products. She will recommend the suitable facial treatment and daily products from time to time.
The therapist Angel is professional in her job and gives you a relaxing face treatment. You will feel hydrated, smooth and clean after that.
Helen Miao
5
I’ve been a customer for many years but not many can handle my ultra sensitive skin as well as Mei, who was posted to this outlet to replace someone who was on leave. I am impressed with her skills. I hope she can be my permanent beautician going forward!
Neo Huikun
5
Tried their slimming package to reduce stubborn fats. Angel was the beautician servicing me, she's quite thoughtful and thorough in her work. 👍 …
Crystal Q
5
I did Hydrafacial and Spectra IDPL with Monde and am very happy with the results! Can see that the skin is smoother and brighter after the session. The session comes with a very relaxing and comfortable face and shoulder massage. I strongly recommend Quincy as she explains every step, does a thorough facial and the extraction by her doesnt hurt as she is very skilled. My consultant is Siew Siew, who is very approachable with no hard selling at all. I enjoyed my session so much that I am going back to them again. :)
Heidi Tan
5
Chanced upon Monde since a couple of months back when they first launched. Consultant Xiu Xiu is very experienced and professional. No hard pushing and willing to share her knowledge to help you as best as she can. She is like a master of everything, and skilful as a beautician too. Therapist Grace is also very kind and gentle, you feel very relaxed and comfortable in her hands. Excellent experience I have with all friendly consultants and therapists there and I look forward to my treatments as always. Definitely recommended for all your beauty fixes!
Pe'cilia Cheng
5
I have a great time with the facial service provided by Ms. Angel. The manager also Ms Siew Siew also very customers orientation, courteous and considerate with all the clienteles' experiences. Two thumbs up to the management and staff.
Carolyn Leow
5
Shoutout to beautician Olivia and Siew Siew. Thank you for being meticulous in the facial procedure and providing a great and comfortable experience. Allowing me to leave the salon with a clean, fresh and glowy skin. Thank you and if you do need any consultation for your skin condition do approach them and they will give you great advice. (: