Reviews for Molecule

Alice S

December 31, 2025

2

Furniture pieces are beautiful. For the price paid the customer service follow up is awful. 5 stars for the furniture, 1 star for service. Sales guy was supposed to follow up with a call on cost of disposal of chairs. On day of delivery, sales guy didn’t even remember promising to come back.

Shaolin Leong

December 31, 2025

3

Highend furniture place. Chic , modern luxury , contemporary style . A sale is going on !

Gi Po

December 31, 2025

5

They have Awesome selection and affordable prices too. Very convenient location at the heart of orchard. They have all the modern design home furnishings.

Rebecca Loh

December 31, 2025

1

Bought a table from them 3 years back. The table looks good and is not a cheap table. A few months in, the glass top "slided off" the stand. The after sales service is horrible horrible horrible. If I can give no star I would. Do not buy from this store.

Aditya

December 31, 2025

1

Absolutely horrible service. Dont ever make the mistake of buying furniture from this store. My timeline: 1. I bought a sofa in December. Admittedly, I liked the sofa a lot. They tell me that the "indent" time - read time to make the sofa - is 5 months. 2. I am not in a hurry, so I agree to this timeline. 3. I keep calling them, they are polite as always. They maintain the May date. 4. I get a call in April saying the sofa has arrived in Singapore. I ask them to deliver and they give me a date for delivery. 5. The day of the delivery they call me and say - sorry, Lorry broke down. 6. I am puzzled - so for the whole of Singapore for all the molecule stores, deliveries, there is just 1 Lorry! 7. Then, I ask, when will I get my sofa? By this point, I have sold my older sofa already, adjusted schedules at work and this is really frustrating. They reply, "We will get back to you tomorrow" - note, no date given. 8. I call the next day, they tell me, Lorry's spare parts havent arrived. Oh lord! So Im given to understand that there is 1 lorry for the whole of Singapore, which broke down - quite naturally - then, the lorry has no spare parts! So when will I get the sofa delivered? 9. No answer - they are trying hard apparently. 10. Then, I am given to believe that they will tell me when the sofa will get delivered by end of day. Note - no dates yet, just a far away promise that they will let me know by end of day. At this point, I am kicking myself for ever having liked the sofa. Moral of the story - dont be me, dont be that guy who likes a sofa, trusts these guys to deliver a sofa 5 months after paying the money, then get fooled into thinking there are more than 1 transport vehicles that they operate.