Visited the Taka store today and it was clear that the service staff had poor product knowledge. I asked her what the earrings were made of, and what plating (regular gold plating? vermeil?) they are, and she said they are nickel-free. Okay.. but then what are they made of and plated with that makes them nickel-free? She pulls up a link to the website that says the exact same thing - so it became evident that she didn't really know what those terms meant. Ultimately, they have unique designs but the lack of info and lack of confidence in the quality of the products (especially for the price point they were commanding) meant I didn't purchase anything.
Vany Ramakrishnan
5
Celeste is excellent!! Recommended many designs..
YIS YIS
1
Just bought an earring 2 weeks ago and the sparkling encased has fell off. Terrible workman ship. Not cheap at all and perform so much worse.
Livia Tan
1
Terrible customer service. Went to the shop when it was very free. My friends and I were looking through the earrings in the shop at Taka. We took out 1 earring out of the plastic holder to put beside our ears to see how it’ll look on us. After that, we tried to put it back but we had trouble. It was so obvious we were struggling but the staff on that day did not offer a single help in any way. She just stood there and stared at us struggling for like a good 3 mins. In another case, my friend asked what material the earrings is and she did not give a proper explanation, so unfazed by it.
Joshua Ng
1
Terrible service. Asked for a new piece but sales assistant who goes by the name “Natalie Ho” insist that display piece is new piece. She just can’t understand display is not new ? Ask if there’s new piece she say yes but display is also new. What a joke. At the time of pandemic, how can you insist to sell display piece only? If your earring is $4 then I understand display price only. Mind you earring here is $50. 10 times of normal shop and you display such terrible service ? Last time I’m buying here