Recommend to pay Senior Stylist Machi a visit!
She has been taking care of my hair since I came to Singapore in 2017, and I followed her from the Salon at Bugis to the current one at ION Orchard. I’m amazed by her talent, service-mind and work moral. Its inspiring to see how she loves her job and is always up for a challenge. The main reason why I keep coming back is because she is able to pay attention and listening to what YOU want, and she knows how to achieve it. Pricey salon, but she delivers every time and give good advice for home-care. Especially great at dealing with caucasian hair; she helped me with colouring, treatment, cutting and styling!
See you next time, Machi!
Mun Yee Looi
5
I’ve been a frequent customer with Mi Salon’s Ivan for the past one and a half year and I would say my experience so far has been amazing. He provides very professional consultation and listens to my request attentively. I always walks out of the salon with what i expected and my hair hasn’t been as healthy as it is now. Would definitely recommend you to book an appointment with Ivan!
Nisha Kumar
5
Hands down the best hair salon I've been to! During the consultation, Machi took the time to listen attentively to my concerns and preferences. She offered valuable insights and suggestions while ensuring that my vision for the hair makeover was delivered
What truly set Machi apart was her genuine care for her clients' satisfaction. She checked in frequently to ensure that I was comfortable and happy with the progress, to ensure perfection.
Machi's talent, professionalism, and genuine passion for her craft make her a hairstylist par excellence. I cannot recommend her highly enough to anyone in search of a top-notch haircare experience.
Priya Patel
1
Worst experience ever. Stay away from this salon. Not professional the stylist (Allen Lee) I saw completely lied to me stating he used a toner on my hair -when I showed another stylist at another salon for a second opinion they said it wasn’t hair toner he’s used it’s semi permenant dye. I complained that it looked so dark when all I asked for was a toner when I went to the salon. After the appointment I said I felt it was too dark- he said after two weeks of washing it will wash out. Two weeks later it was still extremely dark.
I had to keep calling back several times just to get a response as Allenlee the lead stylist refused to message me back or return my calls, I insisted to speak with him and explained -another stylist is fixing my hair so i needed to know which product he had used - he at last admitted he had used semi permanent dye, no remorse or apologies absolutely appalling service. I do wonder if I had never visited another stylist he would have led me believe he had put a toner on my hair and I would have never questioned him. My complaint /distress was managed very badly. I feel Allen took complete advantage of my position as a customer and disappointed with his dishonesty. Picture on left -is after Allen’s treatment picture on right my hair before treatment. Before definately looked better. I asked for a refund and he refused to give it worst thing about this all is he didn’t even feel bad for ruining my hair and didn’t once apologise for it or for lying to me about what he had used on my hair. The picture below says everything about his skills. Appalling behaviour and probably worst experience of visiting a salon ever. If you make a mistake or lie at least one should own up to it and start with an apology. I will taking this complaint further my messaging the director directly. There’s no way any stylist should get away with lying to clients.
swapna K
5
I’ve been a fan of mi the salon and some of their hair specialists for 2 years now. The staff is always smiling and ready to transform you ! What I loved was Michelle Ho even modified my color on a couple of occasions when the highlights seemed too pale for my complexion. Although hair salons are expensive and Mi is no exception the service keeps me coming back :)
Samantha Wong
1
Frankly speaking the quality and service have dropped drastically since my last visit. It has also become ridiculously expensive. I paid $775 for a cut and perm. Which honestly the outcome of my perm did not justify the price even one bit. You could definitely get the same perm outcome (or even better) at a fraction of the price at other trending hair salons and also get a more attentive stylist.
My whole visit took 6.5hrs which is crazily long. I was assigned a hair stylist but he only attended to me for the hair cut and only did "2 to 3 perm rolls" of my hair. Most of the time, he was attending to the other 2 customers. Everything else was attended by other stylists which concerned me as I do not know if they even know what style I was going for as I only spoke to the main stylist.
Moreover, there was 1 episode during my visit which I felt was unprofessional and borderline rude. One of the staff mistakenly called another customer with my name (probably the staff remember my name when I was at the counter to register my appointment). Afterwhich, that customer appeared quite ticked off and to lighten the tense atmosphere, the employees keep jokingly called each other with "Samantha" (which was my name). Honestly at that point, it really cement my decision to not patronised the salon ever again.
To new customers, pls feel free to take the time to read the other reviews at other sites (not Google) as there are some that are positive too as I had a good experience for the past 2 years. But it was sadly disappointing this time round.
Alexandra Low
5
Gary the founder is a talented stylist with a heart to create the best experience for his clients. His stylists are equally committed too. A great place to have a relaxed and well groomed mane! 😃 …
Réka Tózsa
5
Highly recommend Machi, senior stylist! She has outstanding knowledge and feel of colouring, and expert adviser on how to take care of my messy European hair in the tropics. Thanks Machi ❤️
Sharina Bynes
5
Random visit to the salon and made a call and was greeted by a friendly receptionist on the phone. Managed to get a slot and Carmen was my hairstylist and she did a great job w my haircut.
Salon is near the escalator.
Han Sui Ow Yong
4
Bright and relatively spacious environment; you get served drinks and biscuits when you arrive. I was even offered green bean soup today! It does get busy in the afternoon on weekends so it is always better to get a morning time slot if you want to avoid the crowd (and associated noise). However, I must say that Ymond did a good job in colouring and cutting my hair, i am impressed with the shades of ashy-blue! Usually I will give him an idea of what I want and he tweaks it into something surprising. I also got the shampoo meant for ash coloured hair, hopefully it'll help to prolong the pretty colours!