Reviews for Metrobox Express Pte Ltd

Le Roy

December 31, 2025

1

You cant track the package as the website keeps on saying collected. Also the staff here are all unprofessional and will over charge you! Beware of this company.

A D

December 31, 2025

2

The online booking system for empty box delivery and box pick up is convenient. They also wrap the box with clear film to protect in from water damage. However, their package tracking page is not up to date; you have to call them to get the latest update on your shipment. Also, their customer service team is unable to handle the number of calls during peak periods (Christmas and New Year). When you finally manage to get a hold of their staff, the shipping updates that they give is unclear and inconsistent. If you are sending your balikbayan box to Mindanao, I'd recommend that you use another courier company. This company took more than two months to deliver the box bound for Davao. It would have been further delayed hadn't I persistently followed up and e-mailed Metrobox for updates.

Domjr Padlan

December 31, 2025

1

Was my 2nd time to send a balikbayan box through this cargo service and 1st time was few years ago. The service is consistent I was thinking that i has improve but still the same. Poor customer service and the least efficient cargo service in Singapore. Kababayans pinka mabilis pa din Afreight and LBC. Don't make the same mistake. Ang hirap twagan and rude sumagot employees sa sms.

Carlo Gregor Dela cruz

December 31, 2025

2

No online tracking service. Need to ask customer service via email/sms but mostly non responsive. Took 6 weeks to deliver.

Ara

December 31, 2025

1

Twice to send box but had no problem with the delivery. Only this bald man on the metrobox office is the problem. He got an attitude. A very unpleasant attitude. Hope this improves. I just wanted to inquire regarding the price but he told me to just sit down and entertained the customer behind me who just got there! What was that, man? Don't drag your company into poor feedbacks and dissatisfaction. Bless you!