Came here today 7 Dec 2025 at around 4.30pm and wanted to try 2 jeans. Went to the changing room and was served by a short Malay female staff. While I was changing, suddenly this Malay girl opened the curtains and looked at me. I was shocked beyond words. She apologised, saying she thought the customer had left. Firstly, the curtain was drawn and closed all the way - which usually indicates that someone is inside. Secondly, if she wanted to check, she should have asked first if anyone was inside, instead of just opening the curtain without warning. The lack of basic respect, common sense and manners is appalling for such an international brand. This is not some streetside stall we are talking about here. I expect better from Mango.
I asked the Malay girl for her name (Qaireen) and where her manager was. She told me both confidently and without hesitation.
I went to her manager and told him (Malay guy) what just happened. He apologised and said he would find out what happened from his staff. I told him the girl's name twice and yet he asked if it was the Chinese female staff. I was taken aback as I told him the girl's name a 3rd time and that it was the Malay female staff at the changing room.
Why did the manager immediately assume the offensive staff was the Chinese girl and not the Malay girl Qaireen? Was it because he was also Malay and practicing racial discrimination? Instead of admonishing his staff, he actually said he would ask her what happened, as if I was lying and perhaps the villian instead of his Malay staff. Concerned that he might confront the innocent Chinese staff instead of the Malay, I walked with him to the changing room to make sure he got the right person. At this point I wanted to leave but this manager acted as if I was the villian about to harm his precious Malay staff Qaireen, basically waving me away and implying I leave.
LOL - customer service is a joke here.
No wonder the Malay girl was so nonchalant about what she did and could confidently tell me her name and where her manager was. I doubt he did anything to address her wrongdoing. AVOID THIS BRANCH. The manager does not take breach of privacy seriously and covers up his staff's mistakes while treating customers like villains. Also hints strongly of racial discrimination towards staff.
Kris Yeo
5
I had such a wonderful experience with Ms. Dayah on the evening of 25 November 2025. I walked into the store without any idea of what to mix and match for my upcoming business trip, and I was really lucky to have met her.
She was incredibly passionate, helpful, and provided thoughtful ideas, feedback, and styling advice.
Thanks to her, what could have been a stressful shopping trip became smooth, enjoyable, and fun. I left with a bag full of clothes and a big smile!
I truly hope Mango management will recognize Ms.
Dayah for her outstanding service-she absolutely deserves the compliment.
Thank you once again, Dayah!
Hanny Hayzer
5
I had a great shopping experience at Mango Singapore. The store is well-organized with a wide selection of trendy items. Special thanks to Ika, who was very friendly, attentive, and helpful in finding the perfect pieces for me. Excellent customer service, will definitely come back!”
Song Song
5
Amelia was great help. :) Thank you for helping me find the right size of amazing black mini dress. Last piece. I’d like to come back to the store again.
Ivonne S
5
kartika deserves more annual leave; higher salary and bonus, she skillfully suggested this to me and right size to enhance my look, love her kind service at fitting room, friendly staff ever, find her at wisma atria Mango outlet , lovin my white top from Mango Singapore.
George Tan
5
Had a really good experience at Mango! The store was neat and easy to navigate, but what truly stood out was the service. Reine was extremely helpful and attentive — she made sure I found what I needed and made my time shopping there genuinely enjoyable. Amazing customer service and a great overall visit. Highly recommend!
ricky
5
I went to MANGO in wisma. I would like to thank Sarah, one of the retail associate. She showed me great patience and care in order for to get the right size and design that suits me. She was always going back and forth into the stockroom just to get the different sizes for me to try on. Thank you Sarah for giving me a wonderful time in the store. Very Very Very much appreciated. 👍👍
Lim Irene
5
It was a great experience to shop at Mango Wisma. Dong Mei was very attentive and helped me with all the sizing and selection. Its rare to find a retail professional who is proactive in approaching the shopper and offer help proactively. She was patient and gave me great advices which I needed.
At the cashier, I met Sarah who welcomed me with a great smile. She was very detailed to ensure that the checkout was seamless and smooth.
It was an amazing experience and time shopping at Mango Wisma today. Kudos to Dong Mei and Sarah.
Lily Yan
5
This is the first time I actually had a great sales assistant recommending me their collection in a Mango Boutique. Elysa is so sweet and friendly. She is also very helpful in getting new pieces for my request and share their membership benefits as well. Superb customer service! I ended up buying more then what I need.
Jay Tee
5
Thanks Natasha for your great service in helping me reserve my black suit that I liked and also purchased from your store! Keep up the great work!