Sgd7 for medium sized, they discontinued petite size. Yogurt still tastes decent. Service staff could have been friendlier and polite, but just gave impatient vibes. Won't be back.
lazy porcupine
1
Extremely BAD Service at Llaollao Wisma Atria (4 Sept 2025, 1:15PM)
Had an extremely BAD experience at the Llaollao Wisma outlet. When I arrived at the booth around 1:15PM, there was no one attending to customers after waiting for awhile. Then i proceeded to ring the bell and a staff (a man wearing spectacles) eventually came out from the room behind.
I ordered a Medium cup with 3 toppings. At first, I didn't notice how little yogurt was dispensed, but when I saw how minimal the toppings were, I mentioned that it seemed too little for a Medium size. To my shock, the staff responded very rudely with: “It’s Orchard Road leh, Aunty!" I already put 3 scoops which is more than enough!”
I was taken aback by his unprofessional and disrespectful tone and told him this is not the first time i bought from this outlet! He said 3 scoops?! I can even count the amount of crumbs he actually scooped in! I have no issues with all other outlets and staff as well. So he angrily scooped more granola and shouted loudly: “Aunty! Enough anot?!” I was again shocked by his repetitive RUDENESS, then i told him I will take a photo of that yoghurt as a proof to show to all. He got so angry, shouted again “I said this is Orchard” Then turned his back and slammed the door to the booth!
It is totally unacceptable behavior for someone in customer service to behave like that! I’ve enjoyed Llaollao at other outlets, but this incident has really put me off. I hope the management takes this seriously! Customers deserve better than this kind of treatment.
Despite many negative Google reviews about him, management remains unresponsive and the store has taken no action. This staff member continues to provide poor service for months without accountability.
Would appreciate a response on how to follow up with issue. Thanks.
Ryan Ong
1
This is the absolute worst llao llao I’ve been to in my life. I essentially paid for a fruit bowl with little to no yogurt. One of the male employee that served me during this purchase provides poor customer service, and this standard of llao llao sanums. Absolutely upsetting
Lavra Wong
1
This is the last purchase I will support with llao llao Singapore , its so disappointed to the amount of medium size and the sauce . While u have so many competitors, you should do something to catch ur current loyal customers , but u fail to do it. Continue with this kind of value , u will loss a lot of customers in future . I thought a dessert can make my day happy but llao llao spoilt my day , thank you and no more next time .
Mai Vinluan
2
I recently visited llaollao at Wisma branch, and was very disappointed to find that the serving size was significantly smaller compared to other branches I've been to, which have always been very generous with their portions.
Nadia Lee Jia Qi
1
The staff at this location were extremely rude. My mom has a strong accent, and it was very noticeable that the staff member mocked her because of it. He repeatedly imitated the way she spoke in a mocking tone, which was incredibly disrespectful, unprofessional and hurtful. No one deserves to be treated that way, and I hope this issue is addressed seriously.
Alrissa Zheng
5
Super good service by Charlie - friendly and patient - makes my food taste even better. Will be back again!
Chee Kit Yinn Jael
1
very rude service staff. shouted at customers to keep quiet when she couldn’t hear another customer’s order. i ordered on 4th july, at 8.19pm
J R Lim
1
Very bad service attitude at this outlet. Staff on duty was Delicia. Yogurt looked small and asked if she could weigh the yogurt. She immediately started throwing stuff around in her booth to show her displeasure.
Avoid this Llaollao outlet at all cost.
Happy Bellygood
1
Edited: 14 September 2025
A follow up email to the manager, Ms Sharon Tan
Following up on my earlier feedback,I noticed that the staff’s attitude has not improved.As long-time fans of Llao Llao, we are concerned that such service issues may affect the brand’s reputation,especially with the growing number of frozen yogurt competitors.
At a tourist location,poor service can leave a lasting negative impression not only of the outlet,but also of Singapore.It may be worthwhile to review whether this staff member is suited for a frontline service role.
Though I am not related to the owners of Llao Llao, it is sad and disheartening to see that customer feedback does not seem to be valued.Loyal customers like us share our concerns because we genuinely want the brand to succeed, and it would be a real pity if service quality undermines all the good that Llao Llao has built over the years.
I urged you for looking into this matter seriously.
I visited this outlet on 30 August at around 6:20pm, and honestly, if I could, I would give zero stars.
There was a male staff with glasses who displayed a terribly rude and unprofessional attitude. A lady in front of me simply asked a few questions and requested to change her order — something very minor that just required transferring yogurt into another cup. Instead of assisting her politely, he showed obvious impatience and almost tried to pick a quarrel.
The lady, sensing something was not right with him, wisely chose not to continue the argument. But it was clear to everyone waiting (myself and another customer behind) how disrespectful and unnecessary his behaviour was.
For a customer-facing role, such an attitude is unacceptable. It creates a very negative impression of the outlet and makes customers feel unwelcome.