My first time visit store the design so cool and lot of nice shoes,
the staff name islm so friendly with a 100% good service and help me to do tax free thank you
Aaron Peh
5
A dope shop with an cool concept and a lots of collection, brought a couple of new kicks here and had a great shopping experience appreciate the staff for the good service and experience 💯 …
khrhms
2
Good range of shoe models and discounted pieces which lets you get a great deal. But service was terrible. Staff was so reluctant to serve when approached for shoe size. They are all trying to “act cool” not giving any kind of customer service. Felt like I owe them a business or something for stepping into the store. To the owner who is reading this - pls train them up on how to provide good service . You’re losing potential business from sneakerheads.
Natashah Nah
5
Visited today. The angmoh-looking sale person in white polo t-shirt at 313 store served me well. He was helpful at helping me find my shoe size and provided me socks upon request to try the shoes on. He was courteous and friendly. Thank you for your service.
Bernadette Chua
5
Went into Limited Edt (3rd floor) at 313 earlier today. Lots of choices. I like to thank Anthony for his great service and patience in attending to my queries.
Jordy
5
Last week, I ordered the New Balance 991v2 from their website. When the shoes arrived, I was disappointed to find mold marks on them. I reached out to their customer service team, shared my concerns and included an img of the sneakers. They responded immediately and sent me a replacement pair the very next day, no questions asked. Even better, they told me I could keep the original pair despite the imperfections.
I'm really impressed and pleased by their quick and thoughtful customer service. I've been a fan of their sneaker collection and nice themed physical shops for years and it's clear they continue to value the community. After almost two decades of serving sneaker lovers islandwide they still stands out. Highly recommend
Muraly Rajakumaran
5
I went down today (19 June) at 313 Somerset to exchange a pair of Nike Air Max that I bought online as the size was small. Kudos to this slim Chinese male staff (with tattoos) who patiently and diligently checked on the spare sizes and advised on the fitting type of the shoes. I’m not sure about the other staff but this guy is a gem!
Ping Fang Wong
5
Putri is a fantastic sales rep with a lovely smile, caring and professional attitude. She's knowledgeable, welcoming and confident, which gives us the reassurance and comfort to seek her service and guidance on 2 occasions! Thank you Putri! We love your positive energy and passion! Thank you for the memorable service. We will see you soon! ♡
alice chew
1
worst purchase ever! I agree w others, pls dont buy anything from them! Purchased a pair online, delivered few days later but the shoes look like they have been in the store for ages from the smell of moth balls and the box look mouldy inside, lace is yellowish and stiff. Immediately email the email address stated, next day no reply yet. Called the somerset shop to check if can return and refund to physical shop, the lady answered my call was rude and trying to cut me off when i asked what if the online team didnt get back to me within the stipulated timeline for refund. And she also informed they dont do refund, only exchange, sorry i DO NOT want to spend a single penny on your shop! I WANT A FULL REFUND!
Vic Van Doom
1
horrible customer service , the long haired sale guy is really clueless