The male chinese staff was very very rude. I was asking him for popular picks and recommendations, this male staff rudely say, "what your type?" So i responded, i dont know much about shoes, i might need your help. he responded "ya, i need to know what type you like", so i told him i have arc foot, he responded "see, this is the kind that i need to know" and he wasnt even speaking in a nice tone if not i would have let it go and picked anyone myself. With his constant sacarstic tone, and bad service i rather spent my money elsewhere which i bought a $289 shoe from a neighbour store to the right.
I visited on 8 june, around 2pm. Feel free to check your schedule to see who that fella is. All the best to that branch.
Darrence :D
5
Excellent customer service and helped me pick the shoe for my own needs
Lee
5
The team at Somerset was excellent !!!!
I bought the wrong size online & did an exchange in Somerset 313 outlet. The sales team validated the online order, made multiple calls to other stores to redirect the stock. It took 1 day for the stock to be redirected.
Really appreciate the help and service rendered.
The experience was so solid until i bought a pair of Jordan 6
Super Thanks !!!!
J K
1
A retail shop should provide good quality customer service. This is the most important thing when operating a retail shop. Me and my wife walked in thinking of purchasing sneakers for us and our child. We was inside for almost 10 mins and no one was there to serve us. All we can see is the staffs you all hired are just standing there chit chatting and laughing with each other. Not automatically serving any customers who is coming in to the shop. What’s the worst? When we enquire about any other sizes of the shoe, one of your staff can just answer us that all size displayed is there. Full of disappointment, we left the shop straight. Don’t really recommend although it’s such a popular branding store.
Chani Kynes
1
Dont,t go this this store !!! This was my first time having bad experience in a shoes store. The malay guy staff with tattoo was really rude!! He’S really rude and not polite, and he yelled at me. Also he slammed the shoe box on the counter table. I don’t know why the manager doesnt train the staffs really well although there were a lot of complaints about his store.