Reviews for Lifescan Imaging by SMG Paragon Health Screening Packages, Check Up
N Liang
3
First time here, where a rheumatologist referred this place to have my mom’s MRI and Xray taken. We used to do these at Mount E in the past where it was more convenient because the doctor was in the same building.
Place is at the lobby C, not easily found though. Quite a few personnel in charge on the MRI area-about 5 people according to my mom; but no one seemed to care to assist a patient up to the machine and down from the machine afterwards. We were not told whether we will get the soft copy of the imaging with a cd or usb. The reports were sent via email but the imaging photos cannot be opened. Thus the next day I had to stop over again to ask for the file, although I received the written report by email. The front desk reception named Karen was friendly amd helpful, where she gave me 2 ways of accessing the MRI files.
My suggestion: if it is possible to get an Imaging reports done in Indonesia, better, coz the price is 3x here. Doctors in Singapore now do not object to look at Indonesian imaging reports, not like in the past where they insisted that Indonesia patients to retake the tests.
Patricia Poon
5
I had a great experience at Lifescan Imaging. The service was smooth and professional from start to finish. Patricia at the reception was exceptionally friendly and welcoming — she made me feel completely at ease and took the time to explain each step of the process clearly. Her kind and reassuring attitude really stood out. Highly recommended for anyone looking for a pleasant and stress-free visit
Desmond
1
Came here to do an MRI. When asked to verify my particulars on the sticker, I was shocked to find my NRIC information entered wrongly. The sequence of the numeric was wrong and even the alphabet was wrong. Furthermore, my drug allergy information was also left out. These are the most important information attached to a patient and I wonder how such a careless mistake at the registration can be made. To make the situation worse, there was not an apology from the staff after I pointed out the mistakes! Attitude of the staff from the registration counter to the payment counter were generally aloof. Overall it was a lousy experience at Lifescan Paragon!
H
5
Had a really good experience at Lifescan imaging. I was scheduled for an MRI with sedation due to claustrophobia. All the nurses + anesthetist (Dr Tan) were extremely friendly and reassuring. The procedure was quick and without complications. Thank you!
Dennis Condes
5
Thank you, Patricia and Nilma, for assisting me with my checkup appointment, review, and specialist scheduling at Lifescan Imaging. Patricia addressed my concerns regarding the issue I encountered during my review, and the doctor was very helpful in providing a referral and directing me to the appropriate specialist for my health condition.
Michelle Tessensohn
5
Really excellent service. I didn't have to wait long for my ultrasound and Bibiana was wonderful from start to finish and made me feel very at ease throughout the hour I was with her.
Vivien Lim
3
I have been to Lifescan for several years on a quarterly basis for CTscan. Today I was surprised that I am greeted by a counter after exiting from the lift and was requested to provide my request form and NRIC. The man at the counter then asked me a few questions including my allergy which was indicated on the request form (he did apologised that he can’t read from the form as it was scribbled). Thereafter, I was then directed to the registration counter. I am not sure why the additional step was introduced but I think it is just unnecessary and causing inconvenience to visitors.
IXK
5
Service here is good, from reception to the service staff!
I feel comfortable doing my xray and scans over here.
A shoutout to the staffs "Keep up the great work!!"
J Thiang
5
Wonderful Experience and Excellent Service at the Radiology Center
I had a very positive experience at the radiology center when I brought my 15-year-old daughter in for a hip X-ray. From the moment we arrived, the staff, Patricia at registration was very attentive and efficient, making the check-in process smooth and stress-free.
Dr Huang, the radiologist, and Vidya, the radiographer were incredibly thoughtful. Knowing that my daughter is a teenager, they made a point to have a female radiographer conduct the scan, which I truly appreciated. Dr Huang also took the time to personally explain the results to us after the scan, which was reassuring and very helpful.
As it was near the end of the day and I needed to forward the digital report to our doctor, staff Patricia went above and beyond by staying back to assist. She even coordinated with Gerald from the IT team to ensure the report was successfully shared.
I’m truly grateful for the care, thoughtfulness, and professionalism shown by the entire team. Their dedication made a big difference, and I wouldn’t hesitate to recommend this center to others.
Pei Pei Tee
5
I just completed MRI with Lifescan. I cannot thank enough all the staffs at MRI imaging center, helping me to overcome claustrophobia, especially Nurse Elina. She held my hand the entire process giving me assurance and confidence completing the scan. Words cannot describe how much thankful am I to meet her! Thank you very much for the team! Kudos and well done for doing for more than extra for your patient 👍🏻👍🏻👍🏻