M C K
While I am proceeding with an official complaint to Lamy management, I feel compelled to share this here publicly for the benefit of other customers: this was the most dismissive and disrespectful shopping experience I have EVER had over something as simple as buying a …….. pen !! I visited the store for a gift purchase. From the moment I entered, the shopkeeper appeared disinterested, reluctant to answer product questions or suggest suitable options. I could have overlooked the lack of enthusiasm but what followed made it clear this was not just poor service it was active disregard for the customer. I was told that name engraving would take 5–10 minutes. I accepted this and waited within full view of the counter so that she could easily signal me when it was ready. Instead I was left standing there for 20 minutes without a word. When I questioned harshly as I felt foolish wasted time why there had been no notification, her “excuse” was that she “didn’t want to shout.” I was not even a few meters away hardly “shouting” distance. The irony? She later did raise her voice, asking, “What do you want?” in a tone that was far louder and sharper than any simple notification would have been. Good service is not complicated - it is basic courtesy, clear communication, and respect for the customer’s time. Unfortunately, Lamy’s hiring failed on all counts. A premium pen brand deserves a standard of service that matches its products. This was the exact opposite. PS – The shopkeeper’s parting words to me were, “You so power.” Not sure if it was meant as a compliment, a jab, or just proof that customer service here is as refined as her rather shocking English grammar :)