I chanced upon Lac Crado and decided to drop by for a watch strap replacement. Emmy attended to me and was extremely patient and detailed, taking the time to lay out the different strap options that would suit my watch. The replacement process was seamless and professionally done. Most importantly, the pricing is definitely one of the more affordable options in the market. Highly recommended.
Fai Maverick
5
Great service! Lots of options in stock for leather lovers. Can cater to your own customisation as well. Price wise is better compared to other shops that I have negotiated with. Highly recomended!
frank jacobi
5
I ordered custom made watch straps from Lac Crado in Singapore. Emmy made two straps for my Panerai 422 and they look absolutely stunning and fit perfectly. I could not be happier. Ordering was very easy using WhatsApp and giving Emmy all the details of what I wanted. He also made some good suggestions which strap would actually look good on my watch. It took a few days and shipping was also perfect without any issue shipping overseas. Nicely packed and arrived safely in a few days time. Highly recommended ordering your dream strap from Lac Crado for a very fair price 🍀👍
Ed Ng
5
Perfectly rejuvenated an old watch. Great collection of straps readily available for several models. Was told I needed to get mine customized with a 3-4 weeks wait at a shop in the same building but Lac Crado was able to replace them on the spot. Staff were friendly and helpful too. Definitely my preferred choice for future strap replacements.
dan riz
5
One to look out for when searching for custom Leather straps for your watches! Friendly and patient attending to my queries. Recommended!
Chris Huang
1
Buy at your own peril.
Edit: LOL Emmy literally took a call her phone in between her neck and shoulder for at least 10 minutes. There was another guy in the shop who can be a witness - but of course a fellow staff won't testify. I am done here - you, the public, can decide whether I am just trying to damage this shop's integrity, or whether I am just saying facts.
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Ordered a blue alligator watch strap for my IWC watch, and Emmy took 10 minutes trying to remove the original strap, and I heard multiple sounds of scratching metal before she finally gave up and had to call a colleague in, and then realized afterwards that she had the wrong side of the strap on and had to redo the process.
They then spent another 10 minutes trying to find the right spring bar for the tang buckle which was not installed beforehand. Emmy's colleague also struggled to install the tang buckle, having to remove the strap once more to do so.
Upon installation, I realized that Emmy had scratched my original IWC strap, which was not surprising when she struggled so hard to remove a simple strap. She and her colleague then wasted my time trying to deny scratching my strap and saying 'alligator leather is very hard to scratch'.
Basically, this shop is full of amateurs using amateurish tools without the skills to do what they are paid to do. Word of advice: shop elsewhere. And before the usual 'cant find your transaction' response, photo of my receipt is attached.
Edit: Forgot to mention, Emmy was also busy chatting on the phone while trying to install my strap - perhaps that's why she could not do it properly. In my 10 years of watch collecting, this is by far the worst experience with straps I have ever had!
2nd edit to respond to the shop:
Your whole response is about the scratch. Let's put aside the scratch for a moment. As you didn't respond to the other parts, I suppose you don't deny these points:
- Not including the tang buckle early despite my reminder
- Emmy's failure to remove the strap after multiple tries and having to call in her colleague to help
- Emmy installing my strap the wrong way round and having to redo it
- Emmy chatting on the phone while removing my strap
- Emmy's colleague also struggling to install the buckle and taking multiple tries
- The whole installation took like close to 25 or 30 minutes
You say you are committed to quality service - do the points above point to quality service? It points to poor skills and in the case of using the phone, poor service and attitude.
Now, going back to the scratch, everyone who knows watches knows that it is impossible to observe the whole process, the watch is small and the hands are blocking the view. I stand by the fact that there was no scratch before your installation, and you insist you did not scratch anything.
Taking all the bullet points above into consideration, I will let the public read my review and decide who to believe.
sea li
5
Custom a wallet with croc exterior, calf interior and stitchings. Service provided was impeccable and prompt. The product is exactly what I want. I am satisfied.
James Wong
5
Great service turn around. Showed patience in helping to select. Staff was careful with changing the strap. Good quality ostrich strap and vintage strap to go with my classic watches. Added an expensive touch to them. Thanks.
lee wee hoe
5
So satisfied with the custom made crocodile leather strap, lt look better than original. Excellent craftsman