Lac Crado

Buy at your own peril. Edit: LOL Emmy literally took a call her phone in between her neck and shoulder for at least 10 minutes. There was another guy in the shop who can be a witness - but of course a fellow staff won't testify. I am done here - you, the public, can decide whether I am just trying to damage this shop's integrity, or whether I am just saying facts. --- Ordered a blue alligator watch strap for my IWC watch, and Emmy took 10 minutes trying to remove the original strap, and I heard multiple sounds of scratching metal before she finally gave up and had to call a colleague in, and then realized afterwards that she had the wrong side of the strap on and had to redo the process. They then spent another 10 minutes trying to find the right spring bar for the tang buckle which was not installed beforehand. Emmy's colleague also struggled to install the tang buckle, having to remove the strap once more to do so. Upon installation, I realized that Emmy had scratched my original IWC strap, which was not surprising when she struggled so hard to remove a simple strap. She and her colleague then wasted my time trying to deny scratching my strap and saying 'alligator leather is very hard to scratch'. Basically, this shop is full of amateurs using amateurish tools without the skills to do what they are paid to do. Word of advice: shop elsewhere. And before the usual 'cant find your transaction' response, photo of my receipt is attached. Edit: Forgot to mention, Emmy was also busy chatting on the phone while trying to install my strap - perhaps that's why she could not do it properly. In my 10 years of watch collecting, this is by far the worst experience with straps I have ever had! 2nd edit to respond to the shop: Your whole response is about the scratch. Let's put aside the scratch for a moment. As you didn't respond to the other parts, I suppose you don't deny these points: - Not including the tang buckle early despite my reminder - Emmy's failure to remove the strap after multiple tries and having to call in her colleague to help - Emmy installing my strap the wrong way round and having to redo it - Emmy chatting on the phone while removing my strap - Emmy's colleague also struggling to install the buckle and taking multiple tries - The whole installation took like close to 25 or 30 minutes You say you are committed to quality service - do the points above point to quality service? It points to poor skills and in the case of using the phone, poor service and attitude. Now, going back to the scratch, everyone who knows watches knows that it is impossible to observe the whole process, the watch is small and the hands are blocking the view. I stand by the fact that there was no scratch before your installation, and you insist you did not scratch anything. Taking all the bullet points above into consideration, I will let the public read my review and decide who to believe.