Ki Teppan Rogama

Food was mid but this is one of the most disappointing teppanyaki in terms of service. The waiting time was atrocious so was the pace of the whole thing. Came on a Monday lunch, not many people. I ordered the executive lunch set and it took 40 min to serve 3 pcs of sashimi. Cmon??? After that all the dishes just came like at once. Then there was another 30 min wait for the beef. Honestly, the appetisers did not look very worthy of a teppanyaki. Chawanmushi was not bad and the potato salad. I was looking around waiting for the beef and I realised that there was four more people who sat at the counter for teppanyaki. They were served like 3 dishes before I even got my beef! What!!!???? The beef was rare although I wanted it medium. It was served without wasabi and sauce which was not traditional but I think still can accept it.

Took my fiancee to this place for vday and I have to say it's definitely one to forget, due to the lacklustre service. We were one of the first few to arrive, and it took on average about 20 mins for each dish to arrive. Waved at the waitress, asked on the food arrival time and she acknowledged upfront but didn't provide a follow up or a response - I must say this is once in a lifetime abysmal service. The final straw for me was the ice cream which they took another 20 mins to serve - which essentially just required two scoops from the fridge and didn't need to take longer than 30 seconds. When footing my bill, I got to understand from the operation manager that they were two person down on that day. In my mind, I just wanted to share that as operation manager in f&b industry, it is staple situation to deal with manpower issue.

Unexpected charge for Eggs! Be warned! I recently dined at this teppanyaki restaurant with high hopes for a delicious and entertaining meal. While the overall atmosphere was acceptable, the chef did not put on much of a show, and did not interact with us much. I was, however, left disappointed by an unexpected charge on our bill. During our meal, the waiter asked if we would like eggs added to our fried rice, and we eagerly agreed. However, we were caught off guard when we received our bill and discovered that we had been charged an additional $6 per egg, there were two of us so that was $12. This extra cost significantly impacted our overall satisfaction with the dining experience. I believe the staff should have been more transparent about the additional charges associated with adding ingredients to our dishes. It's essential for customers to be informed about any extra costs upfront so that they can make informed decisions about their meal choices. Unfortunately, this unexpected expense put a damper on an otherwise acceptable teppanyaki experience. I hope the restaurant will take this feedback into consideration and improve their communication with customers in the future.