K S S N Foreign Exchange operates as a specialized money changing service at Lucky Plaza, providing currency exchange at competitive rates for the shopping center's diverse clientele including tourists, foreign workers, and local residents preparing for international travel. This licensed money changer handles multiple currencies with particular focus on those most relevant to Lucky Plaza's customer base, including Indonesian rupiah, Philippine peso, Thai baht, various South Asian currencies, and major international currencies like US dollars, euros, and British pounds. Money changers in Singapore compete primarily on exchange rates and location convenience, with Lucky Plaza's substantial foreign visitor traffic making it an ideal location for currency exchange services. Foreign workers in Singapore, particularly those from Indonesia, Philippines, and South Asian countries, regularly exchange Singapore dollars to their home currencies before sending money to families or when returning for visits, creating steady demand for competitive exchange services. Licensed money changers offer advantages over banks including better exchange rates (banks typically charge wider spreads between buying and selling rates), faster service without requiring account relationships or extensive documentation, and more convenient hours matching retail shopping periods rather than banking hours. K S S N's presence at Lucky Plaza positions it within an ecosystem of services catering to foreign communities in Singapore, from remittance services to international phone cards to ethnic grocery stores, creating a one-stop destination for managing transnational lives and financial connections to home countries.
Poor customer service. I called to asked a question and they said “no thanks” and immediately hung up. I called again in case it was an accident and they didn’t bother picking up the phone. They hung up.
Ayu Qalisya
I am writing to bring to your attention an unpleasant experience I had while calling your office earlier today.
I had inquired about the exchange rates, as I was considering different money changers, and I wanted to compare rates before making my decision. However, the person I spoke to responded in a rude manner, telling me to "come down" and then abruptly ended the call without any further explanation.
As I am based quite a distance away from Bugis, I was simply hoping to gather some information on the exchange rates.
I hope the management will look into this matter, as I believe it is important to ensure that all customers are treated respectfully and professionally.
Oscar Yap
Attempted to scam by mentioning fake rates, do not entertain them, much better (and more honest) money changers inside same building.
Agnes Lim
Avoid this money changer. Before changing here, compare rates elsewhere first otherwise they will quote you a very lousy rate. I was in a hurry and did not check the rates in another shop.
I had changed Turkish Liras yesterday and was quoted 23.20. went elsewhere and was quoted 24.50.
Positive Reviews
NguyenThiNhuAn
After comparing rates at a few stores, I was getting the best rates with the best service! Where others were being rude about me asking around, the man here just serviced me friendly, fast, and fair.
If there are so many stores to pick from, go with the one that at least has some google reviews haha
Daifeng Chen
Saw good reviews for this money exchange and went scouting around lucky plaza for SGD/USD rates.
Came to this shop after checking with 4 diff shops and he had the best rates.
deserved the high rating.
Reben Dalshad Ibrahim
“Great rates and excellent service!”
I exchanged USD to SGD and had a great experience. The staff was friendly, professional, and the process was fast. They offered a much better rate than the nearby exchanges.
Zara Angels
Such a great rate with amazing service, 100 percent it’s trustworthy, highly recommended
Ralf
Fair and transparent exchange rates, friendly staff and hazzle free. Thank you!