Isetan Singapore at Shaw House represents a cornerstone of Japanese retail excellence on Orchard Road, bringing the renowned department store philosophy to Singapore since 1972. As the Isetan Group consolidates its Singapore operations, the Shaw House flagship has become the sole remaining outlet following the closure of the NEX store in April 2026. This focused presence allows Isetan to concentrate its curated selection of Japanese quality in one prestigious destination.
The five-level store encompasses fashion, beauty, home goods, and an extensive selection of authentic Japanese products that reflect the discerning taste and attention to detail that characterises Japanese retail. What distinguishes Isetan from other department stores is the legendary service staff trained to anticipate needs and provide assistance that balances efficiency with genuine warmth. The supermarket in the basement offers premium Japanese ingredients, prepared foods, and seasonal delicacies that draw food enthusiasts from across Singapore.
For over five decades, Isetan has served as a cultural bridge, introducing Singaporeans to Japanese design aesthetics, product quality standards, and customer service excellence. The commitment to quality over quick sales and the curation of products that embody Japanese craftsmanship values has earned Isetan a loyal following despite premium pricing. As retail evolves, Isetan Shaw House remains a testament to enduring retail values built on trust, quality, and service.
6735 4176
Orchard Road
Operating Hours
Closed - Opens Tomorrow
Opens tomorrow at 10 am
Monday
10 am–9 pm
Tuesday
10 am–9 pm
Wednesday
10 am–9 pm
Friday
10 am–9 pm
Saturday
(Today)
10 am–9 pm
Sunday
10 am–9 pm
Menu information is not available at this time.
Photo Gallery
The exterior entrance of Isetan Singapore department store with its prominent blue signage.
Interior view of a fashion store displaying handbags, clothing, and accessories on shelves and mannequins.
A wide selection of handbags, backpacks, and travel bags displayed on shelves and tables.
Interior view of a department store with various retail displays and products.
A display of Timbuk2 bags, including backpacks and messenger bags, with a sale sign.
Interior view of a well-lit shoe store with numerous sandals displayed on shelves.
Interior view of a retail shop with clothing racks, a counter, and seating areas.
Interior view of Isetan Singapore department store featuring Armani and Kiehl's beauty counters.
The Isetan department store entrance with Chanel and Lancome displays.
Exterior view of Isetan department store and surrounding buildings with trees.
Interior view of a well-lit department store beauty section with various brands displayed.
Stylish t-shirts and sweaters displayed on mannequins in a modern retail store.
Interior view of a department store showcasing kitchenware and electronics.
The entrance to Lido Imax at Shaw Theatres, with people walking by.
Interior view of a multi-level department store with escalators and various retail displays.
Exterior view of Isetan Singapore department store with various shops and signage.
Interior view of a clothing store with racks of apparel and a cashier counter.
Interior of a cafe with people dining and staff behind the counter.
Interior view of a department store showcasing kitchenware and cookware displays.
Interior view of a kitchenware section at Isetan Singapore, featuring Tefal products.
Interior view of a department store section with bags, accessories, and clothing displays.
Interior view of a retail store showcasing a wide selection of backpacks and bags.
Exterior of a luxury perfume and cosmetics store with prominent branding.
Interior view of a children's clothing store with mannequins and apparel displays.
A display of various luggage items, including suitcases and bags, in a retail store.
The entrance to Isetan Singapore department store, featuring clothing displays and signage.
Exterior view of Isetan Singapore with various shops and dining options at night.
A retail store interior with racks of clothing and a sale display.
Exterior view of a Chanel beauty store with prominent branding and displays.
A display of various bags, including backpacks, duffel bags, and tote bags, from brands like Alpaka.
Employee too busy with her phone and was annoyed because she was asked to attend a customer. No business and not interested in selling anything either. Would expect better from a Chanel store but maybe that's why the store was empty... maybe the young lady employee should work for Facebook and WhatsApp and not Chanel!
2020햅쌀
It's just not as good as the local mart.
Positive Reviews
A T
Was served by a super sweet young lady today (Sat, 13/12/25) at the YSL counter at around 5:40pm. Thankfully there weren’t many shoppers and she could help me solve my makeup problems on the spot. I managed to resolve my coverage issue, and found a better fitting blush and lip colour as well. I was super impressed by the cushion and bought it (she also has a wonderful eye for the right colours that suit my skintone, so impressive!) Also got the lipstick and blush I was very pleased with.
Overall, she was super friendly and approachable and very kind as well. Made for a pleasant experince.
K Tan
Isetan @ Scotts used to be an iconic shopping destination along the Orchard shopping belt. Nowadays, it’s a bit quieter and more laid-back, which makes shopping here quite pleasant.
They often have good deals, and the staff are always friendly and helpful.
ʝᴜηε ωöɳɠ
I am writing to give a big thumbs up to Tiffany at chanel isetan scotts. She is a very patient girl and is very professional in recommending the "right" products all the time. Sometimes in the midst of serving me, there will be other customers who come in, she will continue to give me her undivided attention unlike some promoters who will always try to "kill more birds with one stone". Hope all Chanel BC can be like Tiffany!
Isa Charm
Staff in this store are mostly excellent as compared to Ion store. 👍🏻 to Candy whom has displayed exceptional service whenever I visit the store. …