Reviews for Hermès Singapore Takashimaya

Noronisa Datualabi

December 31, 2025

5

Had a good experience at Hermes Takashimaya Orchard, I went on 1st January and there’s 3 people queueing in front of me, didn’t wait that long. Guard asked me what he could help me and referred to SA, SA Betty attended and assisted me in getting the Oran sandals I have been wanting. Thank you.

Maria Iavorscaia

December 31, 2025

5

My experience was nice, I asked straight forward what I wanted to buy , they said it, yes , sure we have it and what color do you prefer?we had small talk , staff was so nice, so polite and so kind !

Yuna

December 31, 2025

1

I had the worst experience in this Hermes store. The clerk was so unkind that I didn't want to buy anything, but I bought it because I originally wanted to buy. When I got home, I was shocked when I saw the bottom of the shoes. It wasn't new shoes. The next next day, I went to the store, and the clerk was not available at that time, so other clerks responded. The clerks contacted the clerk who sold it and asked, and she lied that she had already sold it after making sure it was clean. Should I check the CCTV to see if the clerk checked it? The clerks who were there at the time told me that this store only sells new shoes, so I can't exchange them because there are traces of what I wore outside. and they said it couldn't be like this because there was a carpet in the store. Are you kidding me? That means this is not really new. Then why do you guys sell old shoes worn by someone?? So I asked them why you didn't give me new shoes and sold shoes worn by someone. After that they told me to take the shoes back again first because they didn't have same item in stock and they told me to wait for their contact until the item arrived. Why are you bothering me so much? Is this a second hand store? It's the worst. I was very angry.

William Lu

December 31, 2025

4

Love the products but nothing really available at this store. There were queue from outside to enter the store. Took around 15 minutes queue for me. The sales assistant was friendly to show around and help on the item but even a small item had a stock to purchase. Mainly for display only and unable to test try on the product.

Lisa T

December 31, 2025

5

Like the revamped retail space. Good service and I made a purchase. Pleased with how I was served. It wasn’t my usual SA but the new one I met was nice too.