Hermès Singapore Takashimaya

I am writing to express my deep dissatisfaction regarding the handling of my Hermès bracelet service case.I was informed that Hermès Brussels would contact me for a follow-up regarding my recent purchase, but to date, I have not received any response. This lack of communication is extremely disappointing and frustrating. I purchased this bracelet from your Hermès Brussels store, and after careful use only 1 time, I discovered hidden scratches underneath the bracelet, which are only visible upon close inspection. I sent the bracelet to Hermès Singapore in July for assessment and repair, and your staff informed me that the item would be sent to Paris for further evaluation. However, it has now been nearly four months, and I have yet to receive any proper update or resolution. This delay is unacceptable, especially for a luxury brand like Hermès. Furthermore, before my purchase, I was assured by your staff that the bracelet comes with a two-year warranty, yet this service experience has been extremely disappointing and far below the expected Hermès standard. After nearly two months, the bracelet was returned from Paris to Singapore without any action taken or resolution provided. I am extremely disappointed that such a simple issue has been dragged out for months without accountability. What makes it even more unacceptable is that your team from brussels is now trying to place the blame on me for this long delay, when the delay clearly occurred between your Singapore and Paris offices! Please kindly check why they took so long for such issue before you telling me it clearly take 4 months! I need to escalate this to the highest management level for immediate attention. I request a clear update on the current status of my bracelet and a swift resolution — either a replacement or repair — as soon as possible! I will also share my experience with others in social media so that they are aware of how poorly after-sales service is being handled by your team! Last but not least, this is not acceptable at all as i did not wear it immediately after i purchased and i only use it a month later. I urge Hermès to take this matter seriously and provide a proper after care service that has promises before i purchased along with an immediate solution! Looking forward to your reply! The bracelet is currently in Hermes Singapore Takashimaya outlet and after nearly months I still did not get anything!

Visited the store this afternoon to try on a pair of Oran sandals. The lady who served me (I don’t know her name, but she had a mole on her lower lip) had a rather condescending attitude and seemed frustrated when I asked to try on a few more colours. The experience felt unwelcoming and definitely not what I’d expect from a brand of this calibre.

I had the worst experience in this Hermes store. The clerk was so unkind that I didn't want to buy anything, but I bought it because I originally wanted to buy. When I got home, I was shocked when I saw the bottom of the shoes. It wasn't new shoes. The next next day, I went to the store, and the clerk was not available at that time, so other clerks responded. The clerks contacted the clerk who sold it and asked, and she lied that she had already sold it after making sure it was clean. Should I check the CCTV to see if the clerk checked it? The clerks who were there at the time told me that this store only sells new shoes, so I can't exchange them because there are traces of what I wore outside. and they said it couldn't be like this because there was a carpet in the store. Are you kidding me? That means this is not really new. Then why do you guys sell old shoes worn by someone?? So I asked them why you didn't give me new shoes and sold shoes worn by someone. After that they told me to take the shoes back again first because they didn't have same item in stock and they told me to wait for their contact until the item arrived. Why are you bothering me so much? Is this a second hand store? It's the worst. I was very angry.