Haven't been back for some time and was surprised the usual Q is gone.
Only 40% filled actually on a PH evening.
Anyways wide variety of good wagyu meat with different cuts. Pricey thou but thats what u needed to fork out for good meat.
I'm happy with what i got and service was good.. all staff were attentive but they need to be isnt it, considering its only 40% filled. Good service frm the young guy whom i assume to be the supervisor. Goes around checking and making sure things r in order
The beef n pork ordered were all nice. Jap rice tends to be pricey and 2 bowls can be near $8.
No complaints as this place maintains its standards.
Joyce Liong
2
We’ve been regulars at Gyu-kaku for years. And I’ve always liked the fact that they offer premium meats (Japanese Wagyu) at a value (premium buffet). It’s been a regular place for celebrations and days that we feel we could use a pick me up treat.
Imagine my shock when I had dinner here recently to find that they had totally changed the menu. I couldn’t recognise half the items on the menu. The premium buffet was no more (only Australian Wagyu and no more Japanese Wagyu). The items we usually order were no longer on the menu (from salads, to onigiri to ice cream). They introduced strange new items which after trying I would not recommend. And it made me wonder if the change was driven by data and proper consumer research?
Service was also slow which is surprising since the outlet had very few diners. In the entire 90 mins of dinning, I did not even get an offer for a tea refill and eventually had to ask for one. Plus, my wet napkin was actually used and empty when I tried to clean my hands.
Plus, ice cream used to be part of the buffet (which mind you is upwards of $68++ per person) but is now offered as an incentive for doing a survey. Really? I would have gladly done the survey (which I did) without the ice cream carrot. But it would really have been better if you left the ice cream as part of the buffet options to avoid creating this highly unsatisfactory experience.
Suffice to say that I will not be making this one of my regular spots anymore. Disappointing because this used to be one of my favourite brands.
Phang Hui Ying
2
meat not up to standard. Got the $94++ wagyu buffet but taste like any other yakiniku chain can do better with normal beef
only gave an additional star for the service as the staffs are rly nice
will not come back again
Cole Tor
1
Visited after I have heard few people mentioned about Gyukaku. Ordered their most premium buffet priced at $68.80. I was excited that i can tried their diamond cut misuji which the marbling looks decent, but came out this (as shown in the pic below, you can see how different it is in the self ordering page and how it came out). There was no marbling at all, and the sinew tendon in the middle was very coarse and tough. I give service a 2-star because of a hardworking young guy try to help me see if there is a better meat replacement in the kitchen and it seems like he is the only one working on the floor. I only finish the food because I already paid for the buffet, but its a really dissapointing meal. Definitely wont come back.
Beary Beary
5
Good Quality Beef
Came here on a weekday evening for dinner. It was kind of quiet when I walked in. But when I left there were quite a few customers, a testament to the quality they provide.
We were told that the ala carte beef was of higher quality. As such, we ordered few wagyu beef plates ala carte. The beef was well-marbled and of high quality. Each piece tasted great.
Service was excellent. The lady serving us was kind and enthusiastic. She was always ready to respond.
The atmosphere was nice and quiet. Furnishing was decent and befitting of a BBQ restaurant.
Overall a nice experience. I know where to go for great quality beef now.