Had a pleasant 1st time experience here. Walked past this shop on a Monday evening, and a lovely staff whose name starts with P was really welcoming and warm. She introduced me to the products and also asked if I'm keen to sample. I was looking for a gift for a friend and wasn't sure if coffee beans were a good choice. Nonetheless, P gave me samples to try and reassured me that there's no pressure to buy, but more of wanting to introduce the products and the taste profiles to me. The coffee was lovely and I really enjoyed the 'Hairy Chest' beans!
I came back the next day, still thinking of the coffee, and bought from another staff member of similar demeanour and vibe as P, I really enjoyed the 0 pressure and no hardsell experience. I bought a bag of beans in the end and it was a great choice!
Thank you for being so hospitable, and the coffee here really hits the spot! They even sell capsules, roasted beans, and grounded beans too upon request!
Valerie
5
The staff was extremely helpful and lovely even though I didn't know anything about coffee! Helped me figure out what my husband would like based on my descriptions and recommended the Goodness Galileo - my husband loves the coffee and we'll be back to repurchase more!
Chandya
5
Chanced upon this coffee shop on the way to dinner next door. Super helpful staff who allowed me to sample the various flavour coffees with milk and gave me a great recommendation! Best of all the prices are super reasonable as well for its quality. They grind it to your liking on site.
Gordon
5
Had a pleasant and lovely experience with Janet, who kindly took me through the different Blend offerings in Gumption. I came here with the idea that it was a cafe I could sit in, but it’s more of a place to get your coffee beans in either Bean form or in convenient Nespresso possible. Janet did a wonderful job, and I ended up going home with a couple of pods and beans. Good job Janet!
Roxanne Saynac
5
Dropped in by chance on a Saturday afternoon after a laser session at one of the clinics on the upper floors. There was no crowd, pretty quiet. Service was great, the sales lady present gave me an introduction of the brand and the beans they carry. I was so excited the moment I heard they are an indie Aussie brand—because Aussie generally has great coffee.
I love the packaging and also the free Nespresso pod tasting of their coffees, so I could pick which one I preferred to bring home. I got their signature Paracelsus Punch in the end. Not only are the beans priced reasonably, they are also really fresh! The bag I got was roasted only days before (they put the roast date on the pack).
Highly recommend to all coffee lovers who want to try something good and different. 👍🏼☕️
Karenlyn Roxanne Ng
5
Leesee is very helpful and recommended a couple of blends. She even made us some samples to try. Great place to pick up gifts for coffee lovers. Will definitely be back. Thank you.
lys lim
3
I unfortunately didn’t have the same level of hospitality as the rest of the patrons. Maybe I caught the staff on a bad day.
I had to ask for a sample espresso only after making purchase. She didn’t offer me when I was browsing around. She also seemed pretty reluctant to brew a cup for me, despite me being the only one there. She left me to my own devices; eg asking me to read the flavour profiles and not explaining the brews to me.
I didn’t ask since I have a grinder at home, but she didn’t offer to grind the beans like many of the reviews here.
I felt like a cash cow just to pay for a bag of beans for $20. While I don’t doubt the quality of the beans (the aroma was fragrant with many nuances), I felt the overall interaction was too cold for my liking.
I probably wouldn’t purchase from Gumption Coffee anymore, because I think there are other sellers that would give me a better experience. For me, I love to talk to coffee enthusiasts. So for that, I’ll be skipping this place in the future.
I am also not going to call anyone out, because I believe people do have bad days. I’m just unfortunate enough to experience this.
Charlene Lim
5
Sydney coffee place in Singapore! (Gumption in Sydney CBD located in The Strand Arcade)
Packaging here’s pretty fancy, and staff is really friendly! Loved the photos on the wall. Had a great time reminiscing about coffee in Sydney vs Melbourne. Coffee samples are available before buying, which is a really nice touch.
Got my usual fav Hairy Chest, in Nespresso pods. Happy days!
Ayup Haniffa
5
Wanted to check if there’s any coffee beans store beside Bacha when entered ION shopping center. Googled and saw Gumption coffee at Wheelock Place. Was greeted by counter girl and shared I’m into pour over coffees. She recommended for me to try tasting a light blend expresso to get an idea and to know about the brand. I was reluctant as I don’t drink expresso. She gently asked me to give a try and not drink all if I don’t like the taste. It was surprisingly not bitter and tastes mildly with fruity taste. She asked me to try the stronger coffee pods so that I can know the difference. Although I took 2 sips of the coffee taste full body and chocolatey. surprisingly to me not bitter at all.
Bought 2 types of beans and one box of the stronger coffee pods.
Xandra was friendly and patience to hear on what exactly I’m looking and didn’t push me get anything. She said just try and if I don’t like the taste it was ok.
Sarish Mohar
1
Women at the counter is a moody beach. 0 customer service , frowning as though customers owe her a living.