I would like to thank the Guardian Staff, Kate for helping me with the refund and repurchase .She was helpful and patient throughout. The store is pleasant to shop for it is neat and organised. Keep it up!👍😊 …
Tan li li janet
1
The malay lady with horrible makeup is simply rude.will not step in there again
linda deng
1
The staff very rude upon make payment at cashier
lwinmine htwe
3
One of the stores in Singapore.
Jane Doe
1
Some Malay guy with a slightly high pitched type of voice and really gelled up hair was just rude to me for no reason. Wonder if maybe it’s motivated by something. Go check your footage I did nothing to him to warrant such disrespect. Happened 7 June 2025, somewhere around 7.06pm. He felt zero guilt or remorse about his actions, even proud, so I think this review is appropriate.
EL (Couch Blogger)
3
One of our favourite Guardian outlets but a few store assistants and cashiers approached tonight are unable to converse in basic English. Didn't understand words like "bathsoap" and "self checkout". Maybe there should be an automatic translator for customers to interact with staff who only speak Mandarin? Makes it less frustrating and more pleasant for both parties.
Eay
5
While walking underground today I came across with this pharmacy, I spoke with the guy and trying to show how to put and prep the plaster for me and the lady helped me out putting the pain patches at my back. These 2 staff are very helpful and their customer service demonstrate " excellent service and beyond" they should put more people who exhibit kindness and willing to help.
Jeannie Siong
1
Rudest and most clueless service staff you'll ever find at a Guardian. Tried to redeem an item on yuu app. Item was clearly the correct one, Ion was not an excluded outlet, and coupon was still valid. Staff scanned and said bar code not valid and just black faced me and walked away. Cashier kept trying and told me not valid. When I told them I didn't want it anymore, the cashier was so surprised that I was cancelling my purchase.
I went to another outlet after this and the cashier cleared my coupon in less than 2 minutes. So many staff at Ion but all clueless and unwilling to assist further. Terrible.
Vivian Mok
2
Poor customer service by their male Malay staff. Not willing to do the extra work in order for me to earn the ION points. Firstly, he didn’t to check if I am a Yuu membership. Secondly, he didn’t check with me about the ION membership. And when I remembered and waited in line again to approach him, he was not willing to help me and asked me to wait in line another time.
It’s an unpleasant customer service.
Tricia Lee
5
Service was very good , staff was very friendly. Despite having so many customer on a Saturday, but there is only two staff in the store. But many promoters
Management should consider hire more staff….. Watsons got more staff..