Reviews for Gentle Monster ION Orchard

Preston Tan

September 12, 2025

5

I recently visited Gentle Monster and had the pleasure of being assisted by Zac, and I have to say, the service was exceptional! Zac was incredibly attentive and knowledgeable, guiding me through their wide range of sunglasses with a level of professionalism and friendliness that made the whole experience enjoyable. He took the time to understand what I was looking for and provided excellent recommendations without ever feeling pushy. I left with the perfect pair of sunglasses, and I truly appreciate Zac’s top-notch service. Highly recommend!

mohd rosdi

September 12, 2025

1

⭐☆☆☆☆ Extremely disappointed with the service at Gentle Monster Orchard Ion. My wife and I walked into the store intending to buy a pair of sunglasses, but despite there being SIX staff members present, not a single one bothered to acknowledge us. They were too busy chatting among themselves, completely ignoring customers. We stood there for 10 minutes, expecting at least some form of assistance, but nothing. This level of unprofessionalism is unacceptable, and it completely turned us off from making a purchase. If this is the kind of service they provide, I’d rather take my business elsewhere. Absolutely terrible experience

Kelynn

September 12, 2025

5

I was being served by Yvette this afternoon when I was down at the shop to get myself a pair of sunglasses and another pair of glasses. I was very impressed with her great service rendered. Not only that she was very patient with me, she gave me great professional advice when I was caught in a dilemma - not knowing which design to choose. Appreciate her effort in making my shopping experience a pleasant one! Thank you, Yvette.

Fang

September 12, 2025

1

I recently received unsatisfactory service from Chlonis when I took my GM sunglasses for after-sales service. Despite the standard operating procedure requiring a warranty card, Chlonis declined service in a rude and arrogant manner, giving the impression that I was disturbing her. In contrast, her colleague explained the situation politely and apologized for the inconvenience. The overall experience was unpleasant and ruined my day.

Aashish J

September 12, 2025

5

First time at a Gentle Monster outlet and was drawn to it by the big eyeball at the entrance. Quite a sight to see it open and shut! Unique collection for those that have an eye for such items!