Went down for a hand pampering session at Fresh@Ion and had an amazing experience with Isabelle! She slowly brought me through the whole process and explained everything in detail and with passion. She also enquired for my skin type/ concerns before recommending a skincare line for me to try. Thank you so much for the spectacular experience! will definitely come back to patronize again!!
shir ng
5
first time entering the actual Fresh store instead of browsing online or at Sephora. the lady there was super friendly and helpful! (i think her name was yi wen or something like that? she said she’s usually stationed at the Ion outlet and she has cute eye makeup) love how informative she was and enthusiastic about the brand and its products. so thankful for this experience and my little haul :)
Allysha Ishak
5
Went for their complementary facial few weeks ago and was attended to by King.
King's customer service has is impeccable ever since a few years ago. He was not pushy in terms of products, and he has given great insights and displayed knowledge in the products that he has recommended.
He has followed up on my current facial skincare routine and also recommended products that I may like/great for my skin. I am glad to be attended by King, and I do hope that his efforts will be rewarded.
Absolutely great service! 10/10 would go back again
YeeLin W
5
Had an incredible experience with Maggie (Fresh @ ION Orchard)! Her service was absolutely top-notch—warm, professional, and attentive from start to finish. She has extensive product knowledge and took the time to recommend exactly what suited my skin. The facial was amazing, not just relaxing but also super effective, and she even shared simple techniques I can use daily to maintain the glow. Definitely coming back! Highly recommend Maggie for anyone looking for expert skincare and a rejuvenating experience.
Nena Hmzh
5
I was served by a lady called Yi Wen. I went in to purchase my usual soy face cleanser, but ended up purchasing a toner as well. Yi Wen was not pushy at all, in fact, she patiently explain many products and what could suit my skin type. She is so informative and genuine in her service. Highly impressed with her service!
Jessica Andrea Faustine
1
I wanted to buy an exfoliating cleanser but I was forced to buy something I didn’t want because they no longer have it. Apparently they kept on forcing me to buy the cleanser and the staff who’s a women there quite young was being rude and was not helpful at all. Please train your employees to have more product knowledge and proper etiquette. Her tone makes me feel like I did not know what I was talking about when in fact it was her that did not know what she was talking about. I’ve been a client of fresh for many years and spent at least $1000 on their products.
Goh Han
5
I recently visited Fresh Cosmetic Store at Ion Orchard to look for a gift for my partner and had the pleasure of being assisted by Yiwen. Being unaware of which products will fit her is a very daunting experience but Yiwen’s knowledge about the products and genuine passion for skincare made my shopping experience exceptional. She took the time to understand my needs and offered personalized recommendations, ensuring I left with exactly what I was looking for. The store has a fantastic selection, but it was Yiwen's outstanding service that truly stood out. I highly recommend visiting her for all your skincare needs!
Ash lim
5
My experience with FRESH Ion Orchard has always been wonderful. The store display is welcoming and the Fresh Consultants are all very helpful. I would like to especially highlight the amazing service provided by Yiwen. Not only is she knowledgeable in all aspects of the products, she is also very sincere and sensitive to my beauty regiment and needs. I am an indecisive shopper and Yiwen is always very patient with me in all my shopping trips. Plenty of kind gestures such as enquiring if my purchase is a gift and she would provide gift wrapping and gift cards to help me enhance the overall experience for the receiver of the gift. She will also provide samples for me to try so that I always make informed decisions on what are the products that are best suited for my skin in that particular season. Yiwen knows her customers very well and she will definitely score 100% about what are my most loved and least favourite. Thank you Yiwen, you are amazing in all ways. I am truly appreciate your support and help through my Fresh journey.
chelsea _
5
I visited Fresh Outlet at Ion Orchard on the evening of Wednesday, May 22nd, and I had an exceptional experience with Beauty Advisor Isabella. I was having a hard time deciding on which products to purchase, but Isabella explained each product in detail and patiently answered all my questions. Her friendly and warm demeanor made it feel like I was shopping with a close friend. Additionally, her meticulous attention to detail when wrapping my purchases was impressive. I ended up spending $591, and it truly felt like I bought an experience, not just products.
However, I would like to highlight a concern. Another beauty advisor declined to assist me, stating that I wasn’t going to buy a lot of products. I found this attitude unprofessional and disappointing. Such remarks do not reflect well on the customer service standards expected from your brand.
Kaiファイサル
5
You know what is customer service? Someone who listens, advice and recommends you products that works for your skin and routine NOT just upselling products.
My wife and I had the pleasure of being served by King at three outlets, Raffles, JEM and ION. We have been actively going to Fresh for our skincare for the past three years and King recalled every single routine and product we used and recommended us packages, deals and alternatives instead of pushing for sales or old but heavily discounted products.
Honestly, King, you’re a gem in the Customer service/retail industry. Give this man a promotion or raise! 🙏🏻