Reviews for Fancl at Orchard Road

Applemint

December 31, 2025

1

Fancl is one of my fav brand but total disappointment on the staff. Ask her for the name but refused to proudly say her name! No name tag! I felt the same n agreed upon other netizen negatives review until I experienced it by myself. Bad attitude, rude and watching handphone all the time. Fancl do not let her spoilt the brand name by employing this bad attitude worker!

caroline cao

December 31, 2025

1

I went to 313FANCL's store to buy facial cleanser. When I was looking for the salesperson, I found that the automatic door was closed. I think it is because The salesperson using the remote control to close the door after left the shop for a while. She came back after 15 minutes , not feeling guilty for her negligence. just think it's a funny thing. it's a very irresponsible thing for the salesperson to leave the store before the door is closed, and there is customers inside the store. Luckily it didn't happen at night, I hope this will not happen to other customers who walk into FANCL. However the irresponsible habits and an attitude of not seeing it as a problem, will cause the same thing happen repeatedly

Y M

December 31, 2025

1

I passed by 313 went in see collagen drink but I don need so much bottles. Consodering should get it or not . Next day I go bck same mall with Fren so may be I should get it. I went it with Fren. she seems purposely said it yes she can remember me. The one consider very long here yesterday and when cashiering she make me wait very long. I found she is very Yaya. I don rmb her name. I will not buy from her again

Darren Nguyen

December 31, 2025

1

Worst experience ever. Send me a sms to collect feee sample. Go there, the staff asked me to download their app and sign up as non member. The function 'get SMS code' in the app sucks. Press 3 times, wait 5 mins no OTP received. The staff is so blur, dont know how to act amd blame the connection, asked me to wait. Pls lah, how difficult to get a free sample. Nvr enter the shop ever again