Wanted to immerse myself in the festive spirit of shopping. So came to ION to browse around. Was shopping in another high end boutique but received neglect and poor services. So eventually walked into Dior unplanned and Vincent Khoo unassumingly came and asked how he could assist me. I have to say his attentiveness to serve as well as his sincerity without being pushy made me feel comfortable. So I eventually gifted myself with my 1st Lady Dior mini from my original intended purchase of a wallet chain bag . Sometimes it is the little care and sincerity that makes a world of difference in the final purchasing experience.
Only during payment, I found out that he is actually the branch manager, didn't realised it cause he was not dressed in uniform. Thank you Vincent for making my day. I will certainly come back again.
Sheena Wadhwa
1
Absolutely disgusted by the customer service at the ion orchard branch. The job of the sales girl is to service not throw a fit and a disgusting body language especially after she realises you are not going to buy stuff. Such staff just being down the entire reputation of a brand
Haleyd Beauty
5
I went to Dior to buy a bag on my Valentine's Day. And I was cared for by Ms Eleanor Zhang. She enthusiastically advised and helped me to choose a bag that suits me, then I have a small problem of paperwork and she was very enthusiastic to help me to complete. Thanks Dior thanks Ms Eleanor Zhang. Hope to regularly visit Dior.
Mahikhon Junior
5
The moment I stepped in, Jonathan made my partner and I feel welcomed, was served drinks while waiting for the product to be wrapped.
Sha who was serving us, was very meticulous and professional in his duties.
I would return again for the next purchase.
Beans
5
Ariff provided exceptional service when I visited Dior for a bag exchange. He was incredibly patient and helpful, even though I was quite indecisive. He took the time to assist me without any pressure, offering thoughtful recommendations and ensuring I found the perfect replacement. His warm and professional attitude made the whole experience delightful. Truly the best service I’ve received at Dior!