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Rating Summary

3.1

15 reviews

5
73%
4
87%
3
100%
2
87%
1
73%

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Reviews for CHARLES KEITH - ION Orchard

Sarah Tan

Sarah Tan

5

Hi, my receipt number is ION0101155233. Just wanted to feedback on the good service by this young boy. I forgot to ask for his name. I am not sure to buy or not as the PU leather may not last. Hence I came from Charles and Keith at Taka and did not make the purchase. But he commented that if it’s any small issues, I can always bring back to Charles and Keith to see if the store can help. That kind of help address my concern. Like to commend him for his patience and good service.

Waning

Waning

3

Went there on 27 march around 3pm. Got this one lady staff serves me. At first i request for my usual shoe size then after try i want to change to bigger size. I told her nicely and as she turn she do annoying face like hello miss i can see u???at least do ur 'stupid' face where the customer cannot see la. Plus it only 2 time request not 100 time .Im grateful for this guy staff for helping me after on (i didnt catch his name)🙏🏻

Seah Jia Hui

Seah Jia Hui

1

The staffs here are very unprofessional and rude. Even though this outlet has the most variety of products so far, if your customer service is bad, you don’t deserve customers. Literally saw other customers asking for help with products but the staffs just ignore and continue with their own stuffs, some even just stand there and daydream. Speechless.

Toni Chelsey

Toni Chelsey

1

stayed for more than 30min because we asked 1 staff for a pair of shoe and it took forever so we ended up asking 4 different staff for one pair of shoe just to try the size and they did not bring it out at all. we already told them that we asked the previous staff to take it and yet they didn't take it. (10 march 2025)

Romeria L Caud

Romeria L Caud

5

Feel the happiness after shoping,some staff also are very helpful.

ainny kamsani

ainny kamsani

1

came in on 10/03/25 to try the size for a pair of heels i’ve been eyeing, however staff were crowded at one corner and was hard to make eye contact with them. waited 10 mins for it and had to ask another staff if the shoe was getting picked but to no avail. waited for another 20 mins and decided to walk out. just bought my shoes online instead, hope it fits

Farah Husna

Farah Husna

1

came in and all staffs were crowded at one corner. no one approached us hence i had to walk over to ask for help EVEN THOUGH we gestured for help. one of the staff that helped us, made it seem like she wna get things over and done with as well. terrible service, rather shop online.

Emma Lee

Emma Lee

5

Walked in with broken skin on my toes from my shoes. So comforted to have Wilson serve me. He offered me plasters. Thankful for the service

Meng Foo Choo

Meng Foo Choo

5

Local well know brand

Cary Koh

Cary Koh

3

Need more variety and better prices. It’s somehow empty on the shelves with limited designs. Staff is good.