Bought 2 Hydro Flasks and a Herschel wallet. A male staff member was very helpful and patient. Thank you.
Rahim ishak
3
Came looking for Dr Martens, found this place instead. They sold Dr Martens which was Great because I needed a specific pair urgently, arrived at 3pm ish to find out that they went for break.
Okay cool not a big deal just gotta wait an hour or so.
I’m in a rush but i can afford to wait an hour; then I see the “coming back to work” timing.
“6.20PM”
it is currently 3:50pm as I’m writing this.
So i have to wait 3 hours for the worker to come back. There’s no number to call either, it isn’t displayed.
I have no issues with the store, there just isn’t enough people manning the store it seems. Also a 3 hour break is absurdly long with nobody else inside to serve customers.
Exequiel Jr
5
Great service at Bratpack Wheelock! Staff were helpful and patient, especially Myk who gave excellent advice on choosing the right gear. Highly recommended!
Yvette Lee
1
Very bad customer service. I visited the outlet at 8.50-9pm today and was enquiring about a laptop backpack with the staff (a tall guy). The bag has a tag that it fits a 15” laptop.
1) I asked the staff if the 15” refers to the length or diagonal dimension of the laptop,
2) To which he responded that he was also not sure (in a very unhelpful tone where he had no intention to at least try to help figure out).
3) I then asked if the shop possibly has something like a ruler to help measure where might the 15” measurement be referring to.
4) To which he responded “don’t have”.
5) I then asked how should I measure my laptop to make sure it fits the compartment?
5) He literally asked me to bring my laptop down to the shop to see if it fits.
6) After asking a few more times, he finally took out a ruler (which he claimed there was none before)
7) I measured and kindly just informed him that the 15” refers to the length of the laptop that would fit, in case other customer asks.
8) To which, he just scoffed at me as if it was something lame.
Overall, very unhelpful staff and unpleasant experience. FYI, the shop was not crowded and he was just standing in front of the counter.
Shiyun Mao
1
Went to the store at Centrepoint cos they had a sale. The store attendant served 5 people who came after me, and didn’t bother helping me at all. Kept saying, “Sorry they buying”… I initially wanted to get more than a pair of shoes, but since I didn’t get any customer service, I walked out without buying anything. Horrible experience.
Sebastián Hernández Sierra
1
The guy at Centre Point never wanted to help us with anything. He just attended all the customers coming in for buying fast and never had a good customer service.