I visited on the 12th of December. In the afternoon, there were 2 very nice Chinese girls who assisted me with my requests. I wanted to buy a shirt and they helped me with my queries about sizing and materials. Thankful to these 2 young ladies who helped me. I am very satisfied with this experience.
R G
2
I visited on 15 Nov 2025, and the experience was nothing short of disappointing. The moment I stepped inside, I was greeted not by professionalism, but by the jarring sound of two young female staff members chatting loudly, as if the boutique were their personal hangout rather than a supposed luxury streetwear store. The atmosphere felt closer to a fish market than a premium retail space.
What struck me most was the complete absence of basic courtesy—no greeting, no acknowledgment, not even the slightest attempt to make a customer feel welcome. Ironically, I later noticed that greetings were offered selectively, almost at random, when another group of customers entered. This inconsistency only reinforced the impression of indifference and judgmental behavior.
For a store that positions itself as “luxury,” the lack of professionalism, attentiveness, and respect was glaring. If this is the standard of service, then the brand image is being undermined from within.
Nguyen Dragonfly
1
employee is very rude, nvr really assist me and my friends, the employee seemed to look down on us, and when we tried to ask for the socks, they didnt have our size and they made fun of us and suddenly told us the price in a sarcastic manner they laughed at us with the other employee when we walked away to find other products. I am really dissapointed bcuz they made me really mad and that I had to write this review. Other than the incident above, after we went to find other products, we were taking a look at the shirts, a female staff pushed us away and seemed to wiping the dust on EVERY AND SPECIFIC products that ONLY we touched. I went here to buy some clothes and only came to singapore for that reason and it really ruined my stay in Singapore. I will nvr come hear again and hope my review come to your notice
manda
1
Staff was rude, not welcoming, did not let try on, how were we supposed to buy clothes if we didnt know how well it would fit?
Previous store allowed try ons why does the new store not allow any try ons?
Trang Bui
3
The store is well decorated like all Bape stores. Inflated prices but not unexpected. Staffs are attentive but don’t follow you around the store, which I like. I only come here for limited releases. First come first serve on releases which is Saturday most of the time. I do wish that the staff would not backdoor small sizes. I mean how come I was the first in line and you sold out of small sizes?!
Tot2travel WP
3
Just arrived item at a hefty price vs Japan. Getting this on behalf. The store is the only outlet in Singapore located at Mandarin Gallery. @Mandarin Gallery at the 1st level there are 2 lift areas 1 for hotel residences while going straight turn left is the lift landing for shops.
The guy staff did not greet when i entered at 11+am, but later enquired what i was looking for. The staff by the name of Jeremy (base on my receipt) was not aware whether their receipt will reflect credit card #, while another lady who was packing the clothes into the packaging at the cashier counter was better able to inform on my enquiry.
For the high end product, i will expect better service.
Went 31 Mar & realised need to queue today at level 1. Previously no need. Before u proceed in to Mandarin gallery lookout for bape entrance signage and if there is a queue b4 proceed to level 2. Staircase in level 1.
Forget about anyone picking up your call on a Sunday.
Mekota Reinee
4
Great material and big space. Easy to locate as it is near orchard road, 313 and cine... There are stairs downstair to go up as well. Staff are not the nicest. They need to be prompted otherwise they will not come to you.
Jaivardhan Goel
3
Amazing place for bathing ape fans.Alot of good range of products and amzing prices.The person who was helping us to checkout forgot to remove the security tags in the start and embarrassed me and mom
Đại Phát Nguyễn
1
The staff are so mean they Not respecting customers
Phát Nguyễn
1
The staff are very mean and don’t respect the customer