Reviews for BALENCIAGA

Michael Yow

December 31, 2025

5

Thanks, Edmund and team, for Balenciaga’s post-sales service. Managed to request for a new merchandise box, even for a 9-year old purchase at a HK branch. Superb customer service 👍🏻👍🏻 …

jessica chionh

December 31, 2025

5

Mr. Hansel Poh's exemplary service, marked by his meticulous attention to my needs, undoubtedly positions him as a candidate for promotion within the Balenciaga team. His personalized approach to customer interaction not only ensures satisfaction but also fosters a connection that goes beyond a typical shopping experience. Considering his exceptional product knowledge, proactive engagement, and dedication to delivering a tailored service, I believe Mr. Poh has the qualities necessary for a more significant role within the Balenciaga boutique. A promotion would not only recognize his outstanding performance but also allow him to further contribute to the success and reputation of the brand.

JAO JAO

December 31, 2025

5

Love this place and the Balenciaga triple S series the best!!!

Enzo Pang

December 31, 2025

1

The whole shop is closed only for 5 customers, with a long queue building up outside. Not sure if this is what Balenciaga brand is worth or if the sales staffs are not well trained. Definitely thumbs down for the service. Would never return to this outlet or even other outlets

Rachael Green

December 31, 2025

1

Alex has a wannabe/ try hard aussie accent who is condescending and extremely unhelpful towards his customers. If you’re so disillusioned about being in retail service line, then just quit. It’s not worth keeping someone like this in luxury if he’s only kept because he has been abroad or “studied overseas”, get a grip. I’m never stepping one foot in this shop again, as much as I love this brand, the service just ain’t cutting it.