Reviews for Awfully Chocolate ION Orchard Bakery, Cake Shop Birthday Cakes
Sayuri Suwandi
5
My favorite chocolate cake in singapore. Try their super stacked chocolate, you won’t regret 😁👍
Emily Lek
4
Tried their mooncakes which came in four flavours. It was not bad. My fave was the dark chocolate lotus paste mooncake with brownie core, which was a decadent treat. The five treasures mooncake was also unique with all the nuts and seeds in them, but wished the chocolate flavour came through more.
Mari Mak
1
I reached out to customer service regarding the quality of their individually packed chocolate biscuits, which had softened and developed a “stale” smell even though they still had 1-2 months left before expiration. To ensure I wasn’t being overly picky, I asked several other people to try them, and they confirmed the same issue.
Given that the price of one of these biscuits is almost as much as a whole packet from a common supermarket, I expected better quality. Unfortunately, the customer service representative brushed off my feedback without sincerely apologising and following up except asking for picking up the biscuits tomorrow as if I am waiting for their instruction, saying that the biscuits are selling well which doesn’t mean anything as most people may simply not bother to report issues.
If anyone is curious to check for themselves, feel free to PM me for the leftover biscuits to confirm their softened texture and off smell. Disappointing experience, especially at this price point.
muhammad quraish
5
Today i met one of kindest person, his name is Mike. We have some nice talk after he is asking to buy my cigarrates at random india resto and he gave me this!
Thanks mate for the chocolate 👊🏻, very nice to see you. Apparently after checking again, my flight is in the morning so i can't do visit. My Wife reschedule the flight 😂.
Next time go to singapore again, will defenetly go here. Have a promotion for this man! He deserved it!
Go to indonesia Mike, at jakarta you will be my guest 🤝🏻.
Michael Motet Hansen
1
Hi, I want to complain about an order I made under Order ID 21071028. I called around 12nn+ today to 63458212 to ask roughly what time my order is arriving. I was told that they couldn’t reach the driver. I said we were going out for my Mom’s bday lunch, and they reassured us that the driver will call. The scheduled delivery is between 10am - 2pm. We finished our lunch and no cake came. I received a call at 2pm+ and was told that since u all deliver fresh cake, the driver just picked up the cake at 1:30pm and will arrive between 2pm - 3pm. The cake arrived at 3pm+, I was so disappointed that not only I was lied to on the delivery status on the 1st call, the cake came late and was not in a good condition. I expect the best from ur shop, I patronise it regularly and pay high price for the stuff that u sell. And yet I get this kind of service, have ur Manager call me to explain, thx