I have been going to Dr Lam for skin treatment since 2013. She has an excellent aesthetic eye and I always trust her professionalism and work ethnics. No hard-sell from clinic and I’m
always informed when there is any promotion. Very impressed and touched that Dr Lam always has the best interest for me, talked me out of doing unnecessary treatment. I have also recommended my friends to her and now she is also their go-to doctor for their aesthetic needs. Thank you Dr Lam for your professional care all these years. Lastly, shout out to all the lovely nurses for their attentive service and assistance everytime I’m there for treatment! :)
Yukie Tan
5
I had filler done with Dr. Lam and I couldn't be more impressed with the experience. From start to finish, Dr. Lam was professional, gentle, and reassuring. she took the time to explain the procedure clearly and made sure I was comfortable every step of the way. The injection itself was virtually painless, and I appreciated how quick and efficient the whole process was. Dr Lam and the staff made me feel at ease, and I left feeling confident and well-cared-for. Highly recommend Dr. Lam to anyone needing a knowledgeable, compassionate doctor!
Catherine Toktok
5
I recently had filler injections done at Ageless Medical and I’m thrilled with the results! From start to finish, the experience was exceptional. Dr. Lam took the time to listen to my goals and thoroughly explained the procedure, which made me feel comfortable and informed.
The treatment itself was relatively painless, thanks to the local anesthetic used. I was pleased with how natural the results looked. The subtle enhancement has made a noticeable difference in my appearance, giving me a refreshed and youthful look without being overdone.
I highly recommend Dr Lam for anyone considering fillers. her professionalism, skill, and attention to detail truly made a difference. Thank you!
Anti-Ageless
1
❌❌❌Misleading Marketing, Poor Service
This review serves as a warning to others considering Ageless. I feel compelled to share my deeply disappointing experience at Ageless, a stark contrast to the perfect 5-star rating that initially drew me in.
1. Initial Consultation and Treatment Decision: I first visited Ageless in Nov 2023, drawn by Dr. Lam's reputed expertise. During my consultation, I expressed interest in Thermage and Ultherapy for aging concerns, but Dr. Lam recommended fillers instead, suggesting Thermage/Ultherapy for later. Trusting her judgment, I proceeded with the fillers, which cost $6300+GST for three syringes—a price significantly above the market rate. Despite the high cost and no visible improvement, I trusted her expertise and purchased a credit program on the day.
2. Switching Doctors: By Dec 2024, ready to pursue the initially discussed treatments, I was informed of Dr. Lam's unavailability and was instead directed to another practitioner, Dr. Vera. The staff assured me that the treatment results would be identical regardless of the doctor since the same equipment was used. This rationale made me question why treatments performed by Dr. Lam were priced higher if the outcome would be the same. I later realized that Ageless uses Dr. Lam as a branding tool to attract new customers and allure them to sign on credit packages, only to redirect them to other less-experienced doctors while still charging exorbitant fees.
3. Experience with Dr. Vera: My consultation with Dr. Vera was appalling. After a lengthy wait in a cramped, unventilated room, she presented a sales-driven approach rather than focusing on my needs. She pushed Morpheus 8, the most expensive option available. It was also inconsistent with the advice from Dr. Lam which confused me. I suspect Dr. Vera was more interested in selling based on price rather than suitability, as I have been regularly doing treatments at another trustworthy clinic in Singapore, which also offers Morpheus 8 at a much lower price, yet did not recommend it due to its high cost, painful process, and minimal benefits for my skin condition.
4. Unexpected Consultation Fee: Adding insult to injury, I was charged a consultation fee despite being an existing customer with a prepaid credit package. They insisted on a separate payment for the consultation, citing it was mentioned in a WhatsApp message and claiming that the credit package could only be used for treatments. When I challenged this fee that it was not stated in the initial package agreement I signed, the staff coldly stated it was company policy—a policy they refused to disclose when I requested to see it. This illustrates the clinic’s opaque policies and tendency to impose hidden fees. I’ve put a screenshot of a conversation I had with another clinic who clearly stated that they do not charge consultation fees for existing customers, which is the industry standard in my experience.
5. Inconsistent and Extremely High Prices: The treatment prices at Ageless are inconsistent and generally much higher than market rates. For example, last time I checked, Morpheus 8 is 60% higher than another clinic I consulted, and Ultherapy is double the price. If treatments are performed by Dr. Lam, the price increases by an additional $1000+. As their staff member admitted, the results are identical, so why the higher fees?
6. Final Thoughts: The overall handling of my case by Ageless has been incredibly disheartening. The clinic operates with a short-term focus on financial gain rather than fostering long-term patient relationships. After expressing my dissatisfaction, no one from Ageless showed any initiative to resolve the issues; instead, they hid behind formal messages signed by "Ageless Management Team," never apologizing or showing genuine concern. It’s clear they spend more time defending themselves than addressing customer issues. I expect Ageless to defend themselves again after this review, as that’s apparently where they focus their efforts. Sad, but true.
Ngoh Pauy Yee
5
I recently had the pleasure of visiting Ageless Medical , and I must say, it exceeded all my expectations.
The clinic boasts a welcoming atmosphere.
The team is highly professional and knowledgeable. They took the time to answer all my questions and made me feel at ease throughout the process.
I did a lip filler and I was thoroughly impressed with the results. Dr Lam explained the procedure in detail beforehand, and I was provided with realistic expectations.
I highly recommend Ageless Medical to anyone looking for quality aesthetics services. Whether you’re new to aesthetic treatments or a seasoned client, this clinic will not disappoint.
Great Job, Ageless Medical.
Cherry Queen
5
This is my first time to have Botox treatment and I have consulted many doctors about the risks of this treatment. I finally chose to come here through a friend's recommendation. Dr. Lam is very skilled and addressed my concerns one by one. I feel at ease when receiving the treatment. The results after the treatment are always amazing. She is very patient and always asks about my condition during the injection. Her nurses are also very patient and nice. More importantly, Dr. Lam's high-quality technology makes me feel at ease. It is also very sure that I made the right choice. Highly recommended!
H M
5
I just had a skin booster treatment at Ageless Medical.
Dr. Lam and the team was fantastic—very knowledgeable and attentive. They took the time to explain the procedure, set realistic expectations, and address all my questions. The treatment was quick, and the minor discomfort was well worth it.
The results have been amazing. My skin looks more radiant, hydrated, and plump.
Thank you, Ageless!
Giselle Loh
5
Dr Lam is extremely skillful and I always feel at ease with peace when I'm about to enter into treatment. The results of the treatment are always amazing. She's patient and always check in while injecting to see if my body is adapting well to her treatment. I've been doing skin aesthetic treatment with her since 2017. Her nurses are patient & nice people. More importantly, Dr Lam's quality skill is what makes me at ease. Highly recommended!
Nanny Eliana
5
I have been going to Dr Lam since 2014. She appreciates and enhances all kinds beauty, not just the straight-browed, pointy-chinned ideal perpetuated by Korean soap stars. I go to Dr Lam knowing very well that she will enhance my good features rather than force them into a specific mould.
Liang Tuan Neo
5
I have been going to Dr Lam for laser facials for close to 2 years. Just thought of penning down my review as I felt really well taken care of by her team and herself today. They really tried to make the experience comfortable. Each session is always accompanied by many useful skincare advice and chit chats both with herself and her team. She never stinge on her time with each patient which was really admirable given the really busy schedule she has. Of course that aside, my skin is really well taken care of. Looking forward to my next treatment!