IT Support Intern

Key Responsibilities:

IT Support & End-User Services:

• Provide 1st-level IT support for clinic systems, applications, and devices across multiple sites, including: Clinic Management System, workstations, mobile devices, printers/label printers/scanners, wireless access points, and digital phones.
• Troubleshoot and resolve IT issues onsite and remotely, including setup and configuration of end-user computing devices.
• Monitor, log, track, and manage IT helpdesk tickets to resolution.
• Assist with user administration and IT hardware asset management.
• Conduct user IT training and maintain updated IT user guides.
• Support new clinic setup, clinic relocations, and clinic closures.

System, Network & Security Operations:

• Provide daily support for network (LAN, WAN,VPN), firewall, antivirus, servers (Physical and Hyper-V), and network-attached storage systems.
• Perform 1st-level network, system, and security management tasks, including regular backups and patch updates.
• Maintain antivirus software and ensure all critical systems are up to date with latest patches and firmware.
• Support security initiatives, including monitoring, logging, and investigation of incidents.
  Regularly review and report on system and account performance.

Project & Application Support:

• Assist in application implementations, rollouts, deployments, and testing.
• Collaborate with vendors and internal users to coordinate system enhancements, changes, and issue resolution.
• Participate in technology evaluations and provide recommendations.
• Perform other IT duties as assigned.

Requirements:

• Currently pursuing or recently completed a degree/diploma in Information Technology, Computer Science, or related field.
• Basic knowledge of computer hardware, software, and networking concepts.
• Strong problem-solving skills and attention to detail.
• Good communication skills and ability to work effectively in a team.