Intern - Hotel Operations

As an Intern – Hotel Operations, you will gain hands-on exposure across multiple hotel departments including Front Office, Concierge, Housekeeping, and Food & Beverage. This internship is designed to provide a holistic understanding of luxury hospitality operations, offering you the opportunity to develop practical skills in guest service, operational support, and inter-departmental collaboration in line with COMO Hotels and Resorts standards and Leading Quality Assurance (LQA) guidelines.

For applicants who prefer to focus on one department, we also offer specialized internships (e.g., Front Office, Housekeeping, Food & Beverage). Please indicate your area of interest when applying.

Front Office & Guest Services

• Welcome guests professionally, ensuring a warm and confident first impression.

• Assist with check-in/check-out processes, key issuance, and guest inquiries.

• Support concierge services, including luggage handling, transportation arrangements, and local recommendations.

• Attend to guest requests, resolve complaints professionally, and escalate issues when necessary.

• Conduct pre-arrival room inspections and ensure correct amenities are in place.

Food & Beverage Operations

• Greet and serve guests at Level 6 lounge, Sky Bar, in-room dining, and events.

• Support event operations: setup, service, and breakdown.

• Participate in menu and beverage training to provide accurate recommendations.

• Maintain cleanliness, compliance, and service excellence across all F&B outlets.

Housekeeping

• Clean and service guest rooms according to luxury standards.

• Replenish amenities, linens, and section pantries.

• Report maintenance issues, lost & found, or damages promptly.

• Ensure housekeeping safety, hygiene, and sanitation standards are consistently met.

Administrative & Coordination Support

• Liaise with Reservations, Events, and other departments to ensure seamless guest experience.

• Support operational reporting, logs, and daily communication.

• Assist in upselling hotel products, facilities, and services.

Extra Duties

• Support and contribute to COMO’s sustainability goals by implementing environmentally responsible practices within your roles and departments.

• From time to time, you may be asked to undertake duties that are not included in this job description. You should agree to undertake these duties as long as the request is reasonable and will not affect your health, safety, or security.