Jeffrey Ng
I have been a customer of Skin Repair for years, which is a sister branch of Radiance Swiss. Had booked an appointment today since a few weeks ago. When I booked the appointment it wasn't made known to me that they would be running a promotion event today and all their consultants would be busy. I turned up at my appointment time, waited for 30minutes. And was told to come back another 20min later. When I came back, they did half a treatment for me and then told me to come back another day. A total waste of time and goes to show they prioritise new customers over old loyal customers. No amount of apologies will make up for the lost time and broken trust.
